6/10 Okay
James W.
27 Dec 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Unfortunate vacation
This review is more about the incompetent property manager and vacasa vacations than the owners. We selected this beautiful home because of the pool and option of pool heat. We didnt need all the rooms as we only used 2, however we needed the pool heat due to the projected forcast. We passed up other similar, less expensive homes due to the pool heat. Much to our confusion, it wasnt on when we arrived and we repeatedly had issues during our stay with it due to the property manager and her staff having miscommunication issues and simply not following the instruction of the homeowners. the home owners were very responsive and apologized repeatedly. Unfortunately the damaged was done as we were forced to find indoor pool options elsewhere and pay. Even after the owners agreed to leave the heat on as a complimentary item , the maintenance person never returned to up the heat or anything.
Overall the sole reason we chose the house was ruined and ruined a major part of our stay. The house otherwise was clean and beautiful, well kept.
We also recieved minimum check in instructions that had incorrect info and no checkout information, which was fine as we arent new to vrbo homes and they are have similar processes.
James W.
Stayed 7 nights in Dec 2023
