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A full list of frequently asked Questions and Answers are at the bottom of this description.
Heaven's Escape was 1 of 7 cabins that we lost during the 2016 Gatlinburg Wildfires. We have completely rebuilt this magnificent vacation home and the photos we have displayed are current and the views are absolutely spectacular! We just want you to be aware that from this cabin, you may see evidence of trees and properties that were affected by the fires and possibly hear construction noise from other cabins being built.
Heaven's Escape is a luxury cabin designed for relaxation, romance, and fun. Less than 2 miles from Downtown Gatlinburg and 6 miles from Pigeon Forge, Heaven's Escape is ideally located for whatever adventure you wish to undertake. Heaven's Escape sits very secluded at the end of a cul-de-sac with flat parking for 3 vehicles. If you’re tired of an endless mountain drive to get to a cabin with our type of view, incredibly, Heaven's Escape is a very easy 3 minute drive up the mountain from the Parkway.
A visit to Gatlinburg is all about the mountain experience. Unlike other cabins, our view of the mountain range and valley is unobstructed during all seasons. While the view of the mountain range and Mt. Leconte is magnificent during the day, at night it becomes positively magical as cabin lights twinkle throughout the valley. We’ve designed our outdoor deck area to minimize obstructions and maximize the experience with our dramatic cable railing. From morning to night our deck provides the amenities that will quickly melt away any stress you’ve brought with you. Start off the morning enjoying your coffee at the bar railing marveling at the most stunning sunrise this side of heaven. Our outside dining makes even the basic meal enjoyable as you dine with the mountains as your backdrop. At night slip into the hot tub or rock by the fire pit and star gaze or enjoy the sounds of nature.
Our 2 bedroom luxury cabin accommodates groups of 1 – 6 guests. Our 2 master bedrooms are on opposite sides of the cabin providing total privacy for couples traveling together. Each are beautifully appointed with king size beds and luxury linens. For the romantics, each master offers a fireplace and a 2 person jetted tub with views of the mountains providing a soaking experience you can’t replicate at home. Both suites offer separate showers. A pullout sofa in the Living Room accommodates the 5th and 6th guest comfortably.
As you enter the cabin, our stunning floor to ceiling stone fireplace is the focal point for the main floor entertaining area. We provide the firewood, so throw a couple logs on the fire to create your vacation ambiance. Furnishings of the cabin are comfortable and accommodating for a party of six. Wood floors and ceilings throughout the cabin set the tone for your relaxing retreat. Heaven's Escape provides a contemporary space for you to show off your culinary skills. Stainless steel microwave, stove, dishwasher, and granite counters equip the gourmet to create to his or her heart’s content. The stunning dining area seats 6 comfortably. If you’re a grill master we haven’t forgotten you. On the view deck is a Gas Grill waiting to be fired up to prepare your steaks, burgers, and chicken. While you grill we have a bar and stools for your fans to witness your preparation and enjoy a beverage of their choosing.
A vacation is also all about fun and we’ve provided both indoor and outdoor games. Our indoor Game Room provides a shuffleboard table, chess table, foosball table, an arcade machine loaded with dozens of great vintage games, and a variety of other board games. Outside on the front deck challenge friends and family to some fun outdoor games like corn hole and ladder ball.
For our guest who must stay connected we offer wireless internet and cable TV through Charter Spectrum. Our cable package includes ALL the channels including HBO, Cinemax, Showtime, TMC, Starz, Starz Encore, NFL Redzone, and all the sports Networks.
Just a few minutes down the road, during the season our guests have access to the Association Clubhouse that features a huge swimming pool, as well as tennis courts. During the winter, our location on Ski Mountain makes access to the ski slopes of Ober Gatlinburg an easy 10 minute drive.
FREQUENTLY ASKED QUESTIONS: (if you're question is not answered here, please feel free to email us)
1. What Linens are included? – We provide linens for beds, bath towels, and wash cloths.
2. What household supplies are provided? – We get you started with 1 roll of paper towels, 1 roll of toilet paper per bathroom, mini dish detergent, 1 dishwasher pod, 1 laundry detergent pod, kitchen trash bags, and travel/hotel size shampoo, conditioner, shower gel, and lotion.
3. What does the kitchen include? –The kitchen is stocked with everything you would expect in a normal kitchen plus a griddle, blender, toaster, waffle iron, slow cooker, various size pots & pans, wine glasses, a Keurig, and a regular coffee pot.
4. Do you provide any baby items? – Yes! We provide a high chair, and pack n’ play.
5. Do you provide a grill? – Yes! And it is propane.
6. Do you provide fire wood? – Yes! But we can’t guarantee that it’ll always be dry and seasoned. Be sure to pick up some starter logs at the grocery store or gas station on your way in.
7. Do you allow pets? – No. Under no circumstances do we allow pets. Primarily because of pet dander and the desire to protect floors and furnishings. If you need a place to board a pet, we have heard great things about "The Barker Lounge" in Sevierville.
8. Is the hot tub cleaned after every stay? – Yes! Our hot tub is drained, cleaned, and refilled for every stay. Please note, the hot tub may still be heating upon your arrival and only heats at 6 degrees per hour.
9. Is there a community club house and pool area? – Yes, in Chalet Village, we have 3 community pools and clubhouses. The pools are open from Memorial Day Weekend in May through Labor Day Weekend in September.
10. Is the price flexible? - We do NOT offer discounts, nor do we eliminate or reduce any of the fees. We price ourselves very competitively and offer incredible top-quality cabin experiences.
11. When is the second payment due? – 30 Days prior to your stay.
12. When will I get the address and cabin access info? - Address, door code, and driving directions will be sent in a separate email after your final payment is made. (The door code will not be available on the app, so please check your email.)
13. What time is check-in and check-out? – You may check in any time after 3pm and you must checkout prior to 10am on the day of your departure.
14. How do cancellations work? - Cancellations or shortened stays that are made more than 60 days prior to the arrival date will be fully refunded. Cancellations or changes that are made within 60 days of the arrival date are non-refundable.
15. Do you provide travel insurance? - If cancellation is a concern, we do recommend the purchase of Cancellation Protection from CSA (this does not go through us).
16. Can I cancel if the weather is bad? – Cancellations due to weather will not be refunded.
17. How is the drive up to the cabin? – It is a 3 minute (1 mile) drive up the mountain. The roads are well maintained and paved. However, there are some steeper parts that are "scary" for some people.
18. Do I need 4-wheel drive? – Only if snow or ice conditions are present. It’s basically a rule of thumb for all mountain roads in this area, that if ice or snow conditions are present, you should have 4-wheel drive or snow chains.
19. Is this cabin secluded? – Yes. This cabin sits at the end of cul-de-sac, and is very secluded.
20. Was this area affected by the 2016 wildfires? – Yes. You may see evidence of trees and properties that were affected by the wildfires. Much of the cleanup has been done, and a lot of greenery has come back.
21. Will I hear construction noise? – It is possible that you will hear construction noise. Just as we rebuilt ours, others are doing the same.
22. What TV package / channels do you provide? – We provide the highest package that our cable provider has. This includes premium movie channels and sports channels, including HBO, Cinemax, Showtime, TMC, Starz, Starz Encore, NFL Redzone, and all the sports Networks.
23. What type of internet to you provide? – We provide unlimited cable internet with Wi-Fi throughout the cabin.
24. Do you ever reduce the stated prices – On occasion, if upcoming unsold dates remain, we may reduce prices for those unsold dates. That will occur randomly, typically a few weeks prior to the dates.