|Minimum Stay||3 - 7 nights|
The Lucaya Village is located 10 minutes from Disney, with fast access to the Universal parks and the biggest shopping centers of Orlando - Premium Outlets and the Millenia Mall. Offers homes of 3 and 4 bedrooms with all the necessary structure and security and can accommodate up to 8 people. Woody, organized and pleasant areas to enjoy the late afternoon with friends and family, the condo has a reception, parking, gym, wireless internet and recreation area with pool, playground and Jacuzzi.
FROM THE MOMENT I BOOKED ONLINE WITH HOME AWAY AND RECEIVED MY CONFIRMATION IT WAS GOING TO BE PROCESSED IT WAS BAD. I HAD TO REACH OUT SEVERAL TIMES TO THE MANAGEMENT COMPANY TO CONFIRM THEY RECEIVED MY REQUEST. ONCE FINAL PAYMENT WAS DONE, I HAD TO SEND SEVERAL EMAILS AND MANY PHONE CALLS TO GET MY CHECK IN CONFIRMATION WITH MY INSTRUCTIONS.
ONCE WE ARRIVED TO THE PROPERTY THE AIR WAS BROKEN AND IT WAS ABOUT 85 DEGREES IN THE HOUSE. WE HAD TO CALL MY CONTACT AND AN 800 NUMBER THAT IS POSTED ON THE WALL INSIDE THE KITCHEN SEVERAL TIMES TO GET AN ACKNOWLEDGEMENT THAT WE REPORTED A PROBLEM. THEY TOLD MY HUSBAND SOMEONE WAS GOING TO LOOK INTO THE ISSUE AND AFTER 2 HOURS OF WAITING THEY NEVER SHOWED UP AND BECAUSE WE CALLED BACK AGAIN THEN THEY PROVIDED US A NEW VILLA TO STAY IN. WE HAD OFF LOADED EVERYTHING FROM THE CAR AND HAD PUT AWAY SOME ITEMS THAT REQUIRED REFRIGERATION. WE HAD TO PACK EVERYTHING AGAIN AND MOVE TO THE NEW LOCATION. THANK GOD THE NEW LOCATION AIR WORKED GREAT.
THE CUSTOMER SERVICE WE RECEIVED FROM THE OWNER OR MANAGEMENT COMPANY WAS VERY BAD. I HAVE BOOKED BEFORE WITH HOME AWAY AND LOVE THE WEBSITE, THIS WAS JUST A BAD EXPERIENCE IN THE BEGINNING.