100% refund for cancellations more than 60 days before check-in date.
Overall a nice place
We stayed here in March and I can say the property management company did a good job and responded to our several issues the same day, the house is clean and has a great view from the pool area however, some of the issues that were mentioned in a previous review still were not corrected ei. towel bar still needs replacement, the toilet paper holder in master is broken and some slats in the vertical blinds are broke.They mentioned a cockroach problem and we did see were management had set traps and sprayed we called them when a trap was full and like all other issues they came out that day and sprayed and cleaned up the trap, as for actually seeing bugs we did not. Because of this we rated it accordingly. DC from Michigan 3/34/19
The home was pretty well kept and clean. loved the neighbors. quiet neighborhood but still lively enough!
Overall the property is accommodating & comfortable but is in need of cleaning and updating.
The house was very spacious and can accommodate several people comfortably. The house in general was clean, however it is in need of a good deep cleaning, i.e. vents, light fixtures and power washing to remove mold and mildew. The family room furniture and patio furniture is very old and uncomfortable & needs replaced. The pool does not have a handrail and was difficult for elderly guests to get in and out of. Additionally, the bathrooms did not have safety rails if elderly people are considering rental.
We did have to call the property manager a couple times and they were very responsive and addressed our concerns promptly.
The furnished amenities were limited. Recommend providing toilet paper, paper towels etc. which is inexpensive and would be appreciated by patrons. The last thing you want to do is go to the store if arriving late.
We stayed 2 weeks and cooked several meals. The cookware is in horrible condition and needs replacing.
Overall our stay was pleasant but could have been better with a few upgrades to the house/furnishings.
Would not stay here again
It's not the worst place I've ever stayed. But it wins the prize for the most cockroaches. The house was good condition. Missing a few towel bars, the electrical outlets in the main bathroom did not work oh, there were no coffee filters ( we verified prior to arrival that there was a coffee maker. We should have verified that there would be filters also. Of course we planned to provide the coffee.) We would not choose to stay in this particular home again.
Keith - thank you for taking the time to write a review, obviously we're saddened to see a 1 star - this hurts a lot as this is not the service or the standard that we expect to be presenting to any of our guests. If I may address the prize you have awarded us for the "most cockroaches" - Florida is a tropical State and although we do perform stringent pest control which is regularly carried out in and around the home, insects and small creatures are inevitable. We do advise all of our guests in our literature (as I'm sure all home owners do here in Florida) to discourage pests inside the home by not leaving out food, dirty dishes or glasses. Food should be kept covered in the refrigerator. Keep all doors and windows closed and contain food to the dining and kitchen areas. Unfortunately - Cockroaches are a common household pest in Florida, though they are generally found outdoors they can enter the homes themselves and on occassion be carried indoors. Outdoor cockroaches do not survive well indoors and many times people overreact to the presence of them. I recall that your email to us said you had found 2 (two) if I'm not mistaken. - We received this notification late in the evening and the following morning had pest control at the house to help try and prevent any further activity, a service that we are proud to offer to help put your mind at rest. -- The electrical outlets in the bathroom, you never raised this with us as far as i can see in our notes but this could have been a simple reset of the GFI - I know you do not have these in the UK Keith but in the US it's a small reset button in the center of the socket that needs to be pressed in case of any overloading to the power in the wet rooms. We'll be sure to have this tested before the next guest but would imagine this is a simple fix. Thank you. -- Yes we are a self catering villa and our apologies if you were lead to believe there were supplies that there weren't available or vice versa - we'll discuss this point in particular amongst the team and see if we cant come up with a solution moving forward. -- One star is hurtful, i think you're aware of that - However we would like to offer you the opportunity to stay again with us to show that perhaps this experience is unique as i know our service far exceeds the 1 star rating you've stated.
My family and I enjoyed the house very much we didn't want to good. Pool was great neighborhood was nice and quiet. Overall great stay.
Nice home to stay in.
Neat and clean,