Big Bear Vacations
About Big Bear Vacations
WHAT TO EXPECT FROM A BIG BEAR VACATIONS PROPERTY~ Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.
100% refund for cancellations more than 60 days before check-in date.
Dirty, smelly, cheap, feral children
I guess you get your moneys worth. Apparently the owner of the property was letting their family stay in a few of the “cabins” (I say that loosely, this was 100% a seedy motel), and their kids were constantly antagonizing our very senior dog, over and over. These feral children would run up to our 16 year old dog who was lounging in the sun, scaring him so bad he’d bark at them, then they’d cry and their moms(?) would come take the kids and go “oops sorry!” But not stop them from doing it again.
The property smelled like old cat litter upon arrival, had almost no kitchen utensils, nothing to use on the crappy old charcoal grill, had the WORST parking I have ever seen (the family in cabin 3 had like 3 cars and 5 people staying in their tiny cabin...), and no privacy, we heard every single word anyone said on either side. Seriously we have more privacy in our city high rise at home. This was not what we expected. I know we did this weekend “on the cheap” but honestly, it was particularly bad. I will never stay here again, I was actually embarrassed by this place.....
Thankyou for bringing these concerns to our attention so we may improve. This is certainly not our standard nor the experience we want for our guests and we want to make it up to you so have contacted you directly to come back for a much better experience. We hope to use this opportunity to show you the very best of Big Bear!
1 night stay - perfect!
My family stayed here over night and we loved it!!!. I have a 4yo, 2yo, and 4m and then me and my husband. It was perfect for a one night stay. Very small. I brought Pillows which I’m glad I did for the futon. There was 1 pillow for the futon and 4 for the king size bed. My family uses a lot of pillows :) I also Brought a co-sleeper for my 4m. It’s half the size of a pack-in-play, although one would fit very tight in front of the futon or by the front door. The pictures make it appear bigger than it is but for one night for us it was perfect!! Check it was a bit late being at 4pm but we were busy until then anyways. I would recommend to anyone for a quick weekend trip with a family and toddlers. Anyone else this would be perfect for longer stay! All-in-all it was perfect.
Thank you Ashley for your kind review =) We are glad that you were able to enjoy your time here in the mountains with your family! Yes these are smaller lodge unit apartments that are priced according to size and we are so glad that it was perfect for what you were looking for having such a great location and essentials. Our team is looking forward to hosting you and your family again soon in one of our private homes! Thanks again for being one of our loyal customers! <3
Big Bear 2019
We enjoyed our stay Thanks to Stephanie at Big Bear Vacations.
Debra- Thank you for sharing your review. Although we are unsure why you have chosen a 3 star rating, we are looking forward to hosting you again soon for a five star trip next time!
Nice cabin, but it doesnt have dryer
Its nice and clean
Thank you for sharing your voice. We appreciate the feedback and have shared it with the Team. You are important! We hope you do come for another visit soon so that we can show you a much better experience!
Cute and Cozy!
It was nice staying here. Inside is like a small studio, very clean and cozy! You have a perfect size frontyard that is shared with the other 4 houses. They are pet friendly which is a Plus, the only thing is that the yard is not fully fenced and if you think your dog would run away then its not a good idea to bring it.
Would def recommend!
Milan, Thank you for sharing your voice. We appreciate the feedback and have shared it with the Team. You are important! We hope you do come for another visit soon. Next time we will make sure and get you a fenced yard tat will hold your pup.
Not What We Expected
The unit was much smaller then the photos indicated. No hangers in the closet. The driveway has a large dip as it connects to the main road making it very difficult to get onto the road without getting stuck. We called the office and asked for an hour delay to allow us time to fully shovel the driveway and were denied. This required us to really rush and overtax ourselves to meet their timeline. Next time we'll pick a different company.
We are sorry you had this experience. That storm was bigger than any we have seen in 10 to 20 years. It really was a learning curve for Big Bear Vacations and the whole town! We are taking a hard look at how we approach snow removal so we are more prepared and more responsive in the future. I do apologize you were not extended a late check out. As explained in the Contract - if a Guest is due to arrive in the afternoon late check out is not available. We need time to clean and prepare our homes for afternoon Guests. We believe we can earn a better rating from you. We would love a chance to make it up to you during a future stay and hope we get that opportunity.