Big Bear Vacations
About Big Bear Vacations
WHAT TO EXPECT FROM A BIG BEAR VACATIONS PROPERTY~ Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.
100% refund for cancellations more than 60 days before check-in date.
Place has no curb appeal and looks very ran down
When I first pulled up I had to double check my address to make sure I was staying at the correct location this place is very random pulling up in front patio furniture tipped over in poor shape landscaping is horrible .After walking inside the place has a bad smell the hood to the stove is covered in old grease, trash is piled up behind the back door.The heater makes loud banging noises that will wake you up when trying to sleep.I had to kill 4 spiders inside the place that really upset my fiancé because she is terrified of spiders.The bbq outside is old and full of rust on grill and was full of old ashes didn't want to use even though we planned on having a bbq.I am one not to complain but my experience here was horrible I would of left to another place but all were booked especially dog friendly. There was not even a broom to sweep up the floor if something was dropped or spilled I go to big bear very often and this by far was my worst experience ,I Took pictures of everything that I am writing about would like a phone call from upper management to discuss my horrible experience .
Brett, Thank you for your review. I apologize you had this experience - I know we can do better. Compensation has been sent to the card you used to book. We hope we have not lost you as a Guest. You are important to us.
Owl Pine 1553
Cute, Quiet, Cozy, Clean, Comfortable, Economic, perfect for couples and families.
Thank you for being our Guest. We strive for excellence and appreciate the feedback. I am so glad you have a great visit to Big Bear and a happy - smooth experience with Big Bear Vacations. It is our hope that you made some wonderful memories. We are looking forward to your next visit!