4/10 Poor
David M.
16 Jun 2022
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Previous Guests!!
This is a challenging review to write. But I travel a lot and honestly look to draft genuine reviews for future guests as I know I rely on reviews when I am booking places. So here goes:
Check in and pre- arrival contact all good. Location was good. The area is slightly out of the way but on a smaller, older development that didn’t have villas totally surrounding it. Well connected through the Ronald Reagan Parkway and a short drive to shops etc.
The Villa was clean and comfortably furnished. Bathroom and kitchen both dated and interior standard villa fare in terms of deco but with plenty of bed linen, towels and cutlery etc. The outside space was more impressive with a large private pool and jacuzzi. Pity the pool area is in shade by 6ish. A new TV installed in the covered porch allowed us to watch TV out there at nights which was nice.
Using a Grill/BBQ is an important part of our vacation. I checked before booking to make sure they provided a Gas BBQ. So imagine my disappointment on day 1 to find the BBQ so filthy, and I mean totally disgusting, we couldn’t use it.The hosts simply blamed previous guests for not cleaning it! They said they would clean it on their next visit to the Villa, not much use to us. They later told us they had a charcoal grill in the garage. But it was too small and who wants the hassle of lighting and disposing of charcoals etc on vacation. They offered to rent a BBQ and charge me. But I’d already paid for a BBQ so why should I pay again. Then on day 5 the hosts again used the excuse of blaming past guests when we couldn’t find the iron to press clothes. They told us they had to throw it out as past guests burnt plastic on it. But why did they not replace it at once? To be fair, they sent a new one via Amazon nxt morning, but only after I sent a complaint to VRBO.
To be frank, I don’t care about past guests. If they do something wrong, the hosts need to sort it with them. Not punish new guests or charge them further. The cleaning and preparation of the property between guests wasn’t good enough and the hosts seemed more interested in making excuses than resolving problems. This is why I rate the Villa a two star. I couldn’t honestly recommend it to others nor would I stay again. But maybe we were unlucky. The hosts will undoubtedly want to reply so you can judge for yourself if they accept their mistakes here or are still being defensive and making excuses for what we experienced. We still had a fab time !✅
David M.
Stayed 13 nights in Jun 2022