2/10 Terrible
Joanna D.
15 Mar 2018
The staff were lovely but we were confused and disappointed.
Although the hosts were nice, we had a few issues with the accommodation. The first issue we had was that the information about the name of the place was not provided - It's actually a collection of units in a complex called the 'Italian Guesthouse'. It was a nightmare to find because we didn't have the actual name if the place!? We couldn't reach the manager either when we tried to get help, incredibly frustrating, and we witnessed across the 9 days we were there, many clients having the same problem - not being able to reach the manager. We were not given the accommodation that we booked either. It was a different unit in the complex. We were told this 'was to give us more room' but we would rather have had what we booked. And we noticed in the following days that the manager appeared to be living in the unit we had booked? So I don't know what that was all about. It seems they were using one generic listing on HomeAway, but putting clients into different units. Which was annoying - we booked because of what we saw in the photos which would have been much more private and suited to our needs. The accommodation we ended up being put in we found lacked privacy (it was in the center of the complex and was very exposed with workers and other guests walking by us constantly, and we could hear everything in the flat that adjoined us – which was very noisy). The place lacked security (a pair of sandals disappeared one night, a latch on the bathroom window was broken, the kitchen not able to be secured). Beds and sheets were very poor quality – sheets actually stained, with fixed/stitched rips etc. The kitchen was pretty much just a small gas hob (which didn't work well at all) and a fridge. The details on the listing gave the impression of a fully functioning kitchen. It was not. The kettle wasn't even electric. We had to boil water on the gas hob which took forever. There was no Toaster that I could find. There was no info provided re what to do with rubbish etc. There was no hairdryer. The details of the listing said housekeeping 3/4 times a week - we were there 9 days and they only changed sheets and towels once. There was also a lot of noise being made by workmen doing work on the complex, building extensions to some of the units etc. It was really disruptive - ruined the peacefulness of the place. Access to the property was via a VERY POOR condition unmade bit of road that you pretty much need a 4WD to get down. So we wouldn't recommend sorry. :(
Joanna D.
Stayed 9 nights in Feb 2018
