|Minimum Stay||3 nights|
"***POOL UNAVAILABLE THROUGH 15 MAY 2016*** Luxury 3 Bedroom, 2 bathroom Penthouse in the historic Miracle Mile / West Hollywood area of Los Angeles. Centrally located between Beverly Hills and Hollywood, the Ruby is ideal for tourists and professionals alike. Developed at a time when on a few Model Ts were on the road, the Ruby offers the ultimate in commuting. Be it by foot or public transit, the Ruby places you in the center of it all.Less than a mile from the Farmers Market / The Grove, LACMA and La Brea Tarpits, the Ruby embodies the diversity of the neighborhood with a vast array of amenities and tasteful furnishings.This property boasts secure underground parking, a state of the art fitness center, BBQ Grill area, sparkling courtyard swimming pool and invigorating rooftop spa with sprawling views of Beverly Hills, Downtown Los Angeles and the Hollywood sign.Guest quarters feature a gourmet kitchen with stainless steel appliances and granite counter tops. Whether youre preparing an intimate meal for two or a celebration dinner for 8 everything you need is at your finger tips. Enjoy al fresco dining in the courtyard or indoors. Dining room features space for 8 and is adjacent to the living area which is dotted with fine brush work from the impressionist era and designer leather sofa and love seat as well as 42? LED cable TV and complimentary high speed WiFi.Dual master bedrooms feature, walk-in closet and full bathroom with tub/shower combinations.This prime location, safe and upscale neighborhood plus luxury presented by the Ruby make this the ideal destination of professional and leisure travelers alike to the Beverly Hills, West Hollywood, and Hollywood area."
We rented this three bedroom condo in Los Angeles for four days/three nights over Thanksgiving 2016. The management company, Live Luxe, calls the unit "Ruby Trois."
Check-in was very inconvenient. You have to stop at their business office 30 minutes away from the rental first.
The unit we were given was NOT THE SAME UNIT THAT WAS ADVERTISED. The Photos in the listing show a two-floor unit with a large walk-in shower, a large open two level layout with stairs, and big bright windows on two corner walls of the master bedroom. NONE OF THESE FEATURES WERE PRESENT IN THE UNIT WE WERE GIVEN. The unit they put us in was single-story.
We had NO HOT WATER until 8:00pm on the third/final night of our stay. We had five adults unable to shower for days and only cold water to wash Thanksgiving dishes.
Furniture was noticeably scratched/scuffed. Walls were very scared behind chairs. Cleaning was only so-so.
The neighborhood is not nearly as nice as billed. Parking is 6 floors below the unit, across the building, across the parking garage, and it costs extra. Security to get into parking garage and elevator is a pain in the neck, yet the pizza guy was able to get past it without problem.
The whole place was INCONVENIENT and UNCOMFORTABLE. The property managers, Live Luxe, blamed the lack of hot water on "the building" and never offered even a perfunctory apology. When we tried to discuss a partial refund with them to compensate for the inaccuracy of their listing and the lack of hot water for days, they WOULD NOT EVEN RESPOND.
I would stay ANYWHERE ELSE.
The three bedrooms with three baths was an excellent part of the stay. The carpet was was not in very good shape so I most likely wouldn't take small children that play on the floor to the place.
I reserved this penthouse for a girls weekend getaway to LA. My first disappointment came when I got to the rental office to pick up the keys to the home. I had received an email the Wednesday before stating that I had a deposit that was due upon arrival. I thought this is for sure a misprint as I have never paid any extra fees after I had reserved and paid for a rental on the HomeAway website. Well it wasn't a young lady by the name of Lori stated that before she could release the keys to the home,she had to have a deposit. I spoke with her at length about that being a hidden cost to the consumer that should have been disclosed on the HomeAway website. She stated, that they only used that site as advertisement and they don't collect any of the monies for her company, she says that once you click on the link it should direct you to their website. Well that's not true because the first payment I paid was paid through the HomeAway website. I gave her a credit card, and she swiped it with a square type of swiper that she had attached to her cellphone. She then gave me a booklet that contained the rules of the home, but those rules failed to state what exactly was expected to be done on exit except the keys be left on the counter along with the booklet. Not one instruction on where we could take the trash and dump it which was a complicated at first until the neighbors showed us the trash chute. Upon entering into the home I noticed this wasn't a penthouse at all and none of the picture actually matched up to the pictures that are on the HoneAway website advertising this apartment as a penthouse. There was no inventory list to use as a guide as to what they thought they had in the home versus what they would hold money out of your deposit for. That's important. There was no balcony at all, there was a patio door which opened up to a walkway that every neighbor on the floor could walk by. The problem with that was the blinds were broken and had missing blinds so everyone who walked by could see into the apartment, We hung a blanket over it to give us some privacy. We called the manager Lori who stated that she could send someone over to fix the blinds and that the penthouse was across the street, then she stated that she would call back. That was Friday and today is Tuesday and she still hasn't called back. Consumers beware of this property.
Stay here if you need compulsory exercise and love the heat and cold showers. It is never a great feeling when you arrive at the parking garage of the building you are staying in and upon exiting your car, someone says "You didn't just sign a lease in this building did you?" and proceeds to tell you that the elevator is almost always out. Our apartment was on the fourth floor and the parking garage was 2 floors down so every time we needed to come back to our apartment, we had to climb 99 stairs (Yes, I finally counted them on one of my trips up those blasted things). Climbing them with luggage was difficult to say the least. The AC and hot water did not work most of the time over the four nights we were there and the elevator was never fixed. Although responsive at first, I received no call back and no service regarding the air conditioning on subsequent days. The last night of our stay, our apartment was 78 degrees with no fans or anything to circulate the air. The windows open to the inside of the units so we had no air circulation there either. There was a coffee maker but no coffee provided as you would expect with any short term rental. The discovery that they don't even stock toilet tissue was really the icing on the cake. One person had to unroll paper from one bathroom to put in the other. We also had to leave our keys in the room upon leaving which didn't seem like a big deal until you realize that you will have to have the key fob to get your car out of the garage which means driving your car out, finding a place to park and running back up the 99 stairs to leave the garage opener on the table. This place did not meet the basics of hospitality standards! the only plus for this was the location which was near the event I was in town for but many other places could have offered that along with elevator, hot water, AC, and toilet tissue!
*Plus compulsory or optional charges based on actual occupancy or consumption. The payment has to be made in the currency offered by the property manager, before use of conversion tool. Payments in other currencies have to be negotiated beforehand with the property manager. The currency conversion tool is provided for your convenience only and is non-binding.