4/5 Good
Laura S.
1 Oct 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Great location but problem checking in
It’s a beautiful lakefront property. Lots of space inside, quiet, close to restaurants, shops. Upon check-in, which was listed at 4 o’clock, we realized that the property including sheets, towels, refrigerator floors, bathrooms had not been cleaned at all. I contacted the property manager who told me that I should leave for a few hours win a cleaning person would come and not to come back until then and to go to a restaurant or shop. This was unhelpful as I had already done that during the day when you arrive at a property you want to unpack and situate yourself and maybe spend time there! The cleaning person arrived at 4:30, there had been a misunderstanding about the day, which is forgivable, however, we were confined to a living room space until 7:30 PM when she left so we could not eat, or cook, unpack, or use the facilities. After contacting VRBO, they said they would contact the host. However, we were unable to use the property until the evening, but we’re paying 500 a night for that. That is not acceptable at all, and no offer of compensation was provided to me the rest of the time in the property was very nice and it was a great house otherwise once we got clean bathrooms and sheets on our bed etc. and could use the refrigerator, kitchen etc.
Laura S.
Stayed 3 nights in Sep 2023