Ultra Quiet Boulder Bay Location~Minutes to Village Shops, Ski Resorts & Stores
Big Bear Vacations
About Big Bear Vacations
WHAT TO EXPECT FROM A BIG BEAR VACATIONS PROPERTY~ Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.
Minimum age of primary renter:21
Max guests:4 (sleeps up to 4 adults)
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Not like the picture!
Unfortunately we were very disappointed in this particular property. I don't mind that it was old and not as bright as in the picture, but it was dirty.
However; I brought this to their attention and without hesitation Julie put us in a beautiful cabin. We were there to celebrate my daughters 18th birthday and what could have been a big disappointment turned out to be awesome. Thank you Julie for your generous hospitality and helping us! We will be back!
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!
Decent property relatively well-maintained and a nice view
The community hot tub was not functioning. The barbecue did not have any propane and the entryway light was out And there was no snow shovel which we could have used. I called the property management company regarding the hot tub and they treated me like an imbecile saying "well you need to check the thermostat and keep the cover on" well, it was an in-ground spa and therefore did not have a cover and there was no thermostat anywhere in the vicinity.
We are sorry you had this experience. This is certainly not our standard. I do hope you filled out a concern form at departure so we could try and make this right.