Minimum age of primary renter:24
Great location, pool and grill area; needs a DEEP CLEAN & MAINTENANCE
I called re. the washing machine not working early into our trip (day #2 or #3). The rep I spoke with created a work order and informed me that a tech would contact me shortly. After two hours, I called back and, after he did a little more digging, he informed me that the part had been ordered on August 3rd, the day before our arrival (per the reviews, it had been an issue for the July renters -- not available when I booked). He further stated that he was unable to provide me with a delivery or repair date, but that it likely would not be repaired prior to our check-out date. He then stated that he would submit a compensation offer to us after we checked out. I've now discovered that the compensation isn't guaranteed; it has to be brought before and approved by committee, a process that typically takes 30 to 60 days after check-out. No news yet.
Additional issues during our stay:
Issue #1: Cleanliness -- As I was gathering the sheets off the beds on our check-out date, I noted that the pillow shams are absolutely filthy. I don't believe the comforters or shams are being washed between renters or if they have ever been cleaned, as they are heavily stained. Secondly, my husband discovered and killed a large roach the night before check-out. If there is one roach, there are many. Lastly, there was no rubber disposal guard for the garbage disposal. When we arrived, it smelled and had food in the bottom.
Issue #2: WiFi -- I called and spoke with a representative re. the WiFi connectivity. We would try to stream shows or movies on Netflix for the kids and would continually get kicked out. I thought the problem might be concentrated with the living room smart TV, however, my husband informed me that he was experiencing the same connectivity problems with his phone and tablet.
Item #3: Dryer -- After discovering that the washing machine was broken, I tested the dryer, hoping we could save some time (and money) by using the dryer. Instead, I heard a high-pitched squeal and found that the dryer did not tumble or heat.
All in all, we had an enjoyable vacation, however, two of the "must have" items (washer & dryer in the unit, reliable WiFi) were either were broken or spotty at best. Additionally, we had to spend hours (and additional funds) of our vacation on three separate days at the coin laundromat (i.e. not enjoying our vacation), as we purposefully did not pack a lot of clothing or towels for our family, as we planned on doing laundry in-house.
Thank you for taking the time to write your review an feedback. We are sincerely sorry that you encountered these cleanliness and other concerns during your stay, and apologize for the inconvenience this caused you. KEES strives to ensure a comfortable and convenient experience for all of our guests, and we regret that the home was not up to KEES cleanliness and maintenance standards upon your check-in. We appreciate your feedback, and hope that you did enjoy the area during your vacation. Our team is very sorry for any lost time and additional funds that the laundry issues caused. The compensation process has been initiated as we understand your frustration, however we can not guarantee any final results. It was a pleasure to host you, and hope to see you again in the future. Warm wishes - KEES Vacations
location was great, the place had no bed sheets or dish towels, couldn't get them after 3 calls
dryer was broken and smelled like it would catch fire, went home with all wet clothes. Cockroaches all over, really would not recommend this place..
Thank you for taking the time to write your review and your feedback. We sincerely apologize for the inconveniences you encountered during your stay with us, and regret that the home was not up to KEES standard upon your arrival. In looking into your reservation, we do not see that any correspondence occurred between our team and your party in regards to the dryer and pest concerns in the home. Please know that our team would have been happy to assist with these and other issues you experienced, as KEES strives to ensure a comfortable and convenient stay for all of our guests. We do see that our team was able to provide the missing linens after your inquiry, and we hope that this helped provide a more comfortable experience. We hope that you enjoyed your time in the area, and that you will return for a future stay with us. It was a pleasure to host you. Warm wishes - KEES Vacations
Perfect location in an old property
The place is perfect size in an excellent location. Has everything you need. Wish they would update the property and clean it better. windows leading out into the deck had handprints all over, blender other dishes were dirty and needed to be cleaned, and unfortunately at night there were cockroaches in the kitchen. Overall though we would stay again, but hope they spray for roaches and clean better. Also the dryer didn't work.
Thank you for taking the time to write your review and feedback. We are glad you enjoyed your time in the home overall and found it comfortable and convenient! We do apologize for any cleanliness or pest issues you encountered during your stay, and appreciate you advising our team of this. We have created work orders so that these issues may be addressed. We hope you had a relaxing vacation and enjoyed the surrounding area! It was a pleasure to host you, warm wishes - KEES Vacations
Great location, a little out of date
Everything is a little out of date/run down but overall clean. Nicely decorated though. Master bathroom counter has a chip in it. Folding doors for closet and laundry did not slide well. Tear in mesh screen for sliding porch door.
Great location for nearby restaurants and for beach access.
Warning - if you stay on the first floor you have no ocean view due to the dunes. This should be advertised.
Thank you for sharing your experience. We have created a work order for the items mentioned above. We are delighted to hear that you had a great vacation and cannot wait to host you again soon!
Cleaning company needs fired. Before you even enter the condo you can smell the musty smell. Nasty
Someone needs to clean this place properly. Never had an experience like this through vrbo.
Thank you for taking the time to write us a review. We do deeply apologize for the inconvenience you have experienced and have sent this over to our team for further improvement. We do value your business and hope to host you again to show you what all KEES has to offer.
Great location and nice setup
Would recommend it
Thank you for providing us with some feedback. We are thrilled to hear that you had a great vacation and hope to host you again soon!
Situated in the middle of the northern beaches, Kill Devil Hills is in the heart of the outer banks. Wilbur and Orville wright were successful in making four flights in Kill Devil Hills at the base of the big hill that is now a part of the Wright Brothers National Memorial.