Blue Sun Properties
About Blue Sun Properties
This vacation rental is professionally managed by Blue Sun Properties. We aren't like other rental management companies; we are vacation property owners too and we understand the investment made and the desire to maintain our beautiful vacation homes. On the flip side, we were vacationing guests here for years and understand what our guests have come to expect from a top-notch rental management company.
Minimum age of primary renter:25
Max guests:8 (sleeps up to 8 adults)
100% refund for cancellations more than 60 days before check-in date.
Annual family vacation!
First I want to say that I was initially impressed with Blue Sun Properties. They managed any concerns we had immediately and left a great goody bag upon our arrival. The room was great, but could have been better stocked with silverware and had no potholders or hot pads. Don’t let this stop you though. Again, the room is great and very accommodating for a small family.
Back to Blue Sun Properties. While I realize checkout is at 10am, this unit is on the 18th floor. The building was having issues with the elevators and everyone was trying to checkout by 10am so the wait for elevators was very long. The cleaning crew arrived at 10:10am and we had all of our things on the carts (we had already taken one load to our cars—-we were there for a week!) and told them they were welcome to come in and start, but they said they would start on another room and come back. Sounded fine. Not even 5 minutes later I get a call from the manager at.Blue Sun telling me I needed to be out of the unit. I explained we were waiting on the elevators and had been trying to vacate the premises for some time. She said the cleaning crew needed to get in there as the unit was being rented later that day (what happened to cleaning the other unit first?). I get it, we needed to be out by 10, but these elevators are an issue. We are considering a different location next year even though we have stayed in Emerald Beach 5 years in a row. The owners of the unit really keep the place very nice.
Updated Pics Needed
We loved the property overall. TV remotes need to be replaced as the batteries had corroded and would not work the TV in the main living room. Refrigerator seemed like it had problems cooling. Furnishings were different than the listed pics (no big - just was not the same).
Everything was perfect! The master bedroom seems to get very warm in the late afternoon so I kept the blinds shut at all times. Otherwise everything else was perfect! I would stay again!
Not clean, needs updating
We have stayed at this resort many times and the resort itself has great amenities but this unit was not good. It was not clean upon arrival - floors dirty, sand on beds, stains on bedding, dirty base boards and smelled bad. I contacted the property manager and they sent cleaning crew next morning who did a great job but we had to wash bedding ourselves to sleep first night which is not how I wish to start a vacation. The unit badly needs updating as well. The refrigerator was white and had bad rust spots all over the side that was visible in kitchen. All of the furniture was banged up and the bunk bed mattresses were horrendous, almost zero padding and could feel the slats when laying on it. The best furniture in the whole unit was the couch which was very comfortable. A fresh coat of paint and new mattresses along with at least trying to clean the rust off the fridge would go a long way! There were several other things but these are the major ones. I would not recommend staying in this unit. The resort also had issues this visit that we’ve never experienced before. The pools were closed almost all day Sunday (day before Labor Day) and Monday there were hour + wait times to get an elevator for check out. This was partially due to one elevator being broken and cleaning crews and other staff using them at a peak time when I felt they should not be. The beach was great but not a comfortable stay this time. Disappointing since this is our favorite resort.
The master bathroom had black mold in the shower area, and one of the days we stayed we had no water because a water line broke or something. That's not the room owners fault, but the black spots in the bathroom need to be handled. It was a beautiful place overall with a beautiful view.