2 Bedrooms, 2 Baths, Sleeps 6
Whitefish Mountain Resort Lodging
Pool / Spa
Minimum age of primary renter:25
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Very dark , old and dreary - chose not to stay
This property was a true disappointment and not a place I would ever choose to stay. The entrance told the story. Rotting wood porch with a garden hose strewn across that had to be moved to enter. The washer and dryer were not working and appliances, furniture and bathrooms were extremely old and worn. The carpet was stained and needed replacing. Towels were mismatched and worn. Nothing seemed tended to or inviting. When we expressed our disappointment to the rental management company, they showed us some very nice condos that we could move to, not mentioning that they were $50 more per night. Only when we agreed to move did they tell us it would be more. Very disappointing, and our first VRBO disaster. A sad end to an otherwise wonderful vacation.
I'm sorry to hear about your experience in Mountain House. It is an older property that could use some updates and attention but we attempt to price it accordingly and work with the owner to address upgrades. As for the experience at the front desk and the option to move, I'm disappointed that the options were handled in the way that you've outlined and will work with our staff to better communicate with our guests.