6/10 Okay
Cathy M.
19 Oct 2022
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Dirty over all, stained furniture, ect…
Stayed here due to all the great reviews. Upon arrival we noticed a sink full of toaster crumbs, and an over feeling of a tired unit. After settling in noticed all the rugs were stained. Tile floors not very clean, kitchen counters not deep cleaned. Dish washer was still full of hot dishes not fully ran. All dishes in cabinets were hazy and dirty. We rewashed all the dishes and they came out clean. Both fabric shower curtains had an unacceptable level of yuck on them. The rugs hadn’t even been properly vacuumed, we even found a cotton ball left on the floor.
The bathrooms were decently cleaned besides the curtains. We only used one bed, those linens were clean but the decorative throws on the end had stains on those.
We did call immediately to let property manager know of our findings. They were friendly and responsive and offered to send a cleaning person out next day. I was a little shocked at the high price per night that they didn’t send someone out immediately. Although they called me back Promptly and were also friendly, there was nothing they could do about the gross furniture and rugs. That obviously needs a professional steam cleaning which they cannot fix while we are staying there for 4 nights. So in order for us to be comfortable we had to lay down towels on the spots we wanted to sit down on.
In addition to these problems with the units. The beach attendant was not always in attendance, I had chairs reserved, sat my shoes on them and went for a quick walk. Came back to find my shoes on the sand and someone took my chairs to use them. They did not even appear to be from this condo unit so I went for help, no attendant was present even though it was 3pm and they should have been. Property manager also agreed there should have been someone there. While the property manager is very friendly with their guests they seem to lack accountability with their staff and they also lack quality control measures.
Another problem said they could not help with is a neighbor smoking on a balcony. Multiple times we had to go inside it was so smokey.
Cathy M.
Stayed 4 nights in Oct 2022
