Exclusive penthouse apartment in a fantastic holiday complex with large pool area

Booking the accommodation was done with ease and both the owner and I presume the manager (Janine) were very quick to respond when any questions were put to them prior to the visit. Early check in and transfers were all arranged too. The apartment is located on the top floor overlooking the pool area. We had a fabulous stay and even though there are apartments either side it was very quiet. We found the apartment to be clean and tidy and had all the basics that you needed. On day 2 I was greeted by the cleaner who arrived with clean towels and bed linen. I gladly said I would change the bedding and towels and asked when she was due again. I was told it would be the beginning of our second week. So I planned around that regarding the towels etc especially as the apartment did not have a washing machine.Unfortunately she did not return. I also discussed with her the fact the apartment has an adjoining door she did explain the reason for it. I asked about the kettle situation and I was told that this was often a complaint by visitors! I have the the recent review and also see the kettle was mentioned then. I emailed about the kettle and was told it would be sorted but it did not happen. Thankful once the on site bistro opened at mid day we were able to get a cuppa! Small moan only but along with this we would also say the apartment is in need of a little TLC. The balcony does have a table and 4 chairs but it is slightly cluttered and I cut myself several times when passing the pots of plants. Overall an enjoyable stay but few changes needed.