Owner's Response: I make an effort to communicate with guests prior to arrival to 1) let them know I can be contacted, 2) answer questions about the area in more detail, 3) make arrival and settling into the home easy. I then call the guest when they have arrived to check on there arrival their understanding of the home, and see if there is anything else that I can do. The home is well built and is easy to maintain. Being essentially new and only used sporadically it is regularly cleaned to high standards and deep cleaned often. It has been a pleasure to serve and get to know most guests. It has given me much personal satisfaction and interest in continuing to meet people and accommodate them. The issues are infrequent and easily handled as a rule. The comments are nearly always specific and simple to address. It has generally been true that people communicate in good faith and are reasonable. I have nearly been able to escape the insistence on misstatements of fact and impossible occurrence that some use to serve some agenda other than fair play. I keep extensive personal artifacts in the home that are not customarily found in a rental property. Almost without exception the home and its contents have been treated with respect. I cannot say that damage has not occurred in all cases as in this one. The ability to continue to provide this quality product depends upon seeing that the guest is accommodated. In a sense the comfort of the guest is the mutual goal of the owner and the guest. Many of my guests are property owners and are regular travelers. I will continue to respond and attempt to improve the property and services. I have had the same housekeeper for six years and no change in maintenance, yard work, or other regular services. Call me any time with any questions.