House, 3 Bedrooms, 3.5 Baths, (Sleeps 9)
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Great house, great beach, great views!
We are so glad that the guests enjoyed their stay and the house and would welcome them back anytime.
My family stayed at this home the second week of August and it blew away all expectations. The pictures don't really do it justice. The master bath has been redone and it was top of the line. Obviously the views of the ocean were what we came for and they didn't disappoint. Having the pool made it even better. Setting up the rental with Ron was a breeze. The island getaway folks were so easy to deal with as well and the app to download made it a snap to get information on the rental as well as nearby attractions, restaurants, etc. Katie from
Island getaways was very professional as well. We had one issue where the pool started to get a little cloudy and I called her and she had pool people there within two hours to fix the problem. That doesn't always happen. Never had any more issues with the pool and we used it a lot. There were a few berries from the palm trees that got on the pool deck but it was a minor issue and easy to sweep up a couple times during our stay. All kitchen supplies you could need and then some. Added bonus that there were bikes with the rental which we didn't expect. Air conditioning worked fine and kept the house quite cool. Overall this rental is a winner and I recommend it without reservation.
We brought our 2 children,their spouses,and our granddaughter here for a vacation which was their Christmas gift. I wanted everything to be perfect and expense was not to be spared. Although the home has a beautiful location the house and furnishings are badly in need of repair. The outside space which is where you want to spend most of your time is in terrible shape. I literally spent 1-2hrs/day hosing down the outside patio and constantly cleaning the pool from the overgrown landscape.The outside furniture appeared to be 20yrs old,the grease from the gas drill drips down to the patio,red ants all over the patio, no water pressure in the kitchen sink and the toilet was broken in the master suite.There are about 3-4 people involved in the rental of this property which makes it hard to find the person responsible for things. Sorry for the bad review but with some upkeep this could be a beautiful property. Not fare to take people's hard earned money for such a disappointment.
I heard from this guest the Sunday after she checked in and she informed me that if I did not have the pool cleaned immediately she would ruin me on the Internet. We tried to remedy this situation immediately.
I contacted the pool company and was informed that the pool was cleaned on the Saturday the guest arrived but that there were a series of severe thunderstorms in HH on Saturday night and that their pool crews were out working overtime to get things cleaned up. They stated they would get to our property as soon as possible. I relayed this information back to the guest but it was dismissed as unacceptable. At that time we were not informed of any other problems. We also attempted to contact the guest a day later but she would not respond to our calls.
I do not like it when a guest is not satisfied and we take their comments very seriously. It is unfortunate but I believe the issue with the pool prompted this review and we had no hope of correcting it. . That being said, I did have someone follow-up on the comments made as follows;
-The grill looks like it has only been there 1-2 years. It is still in good shape. The only problem is the grease trap is very small and should be emptied after every use. It was over flowing onto the bottom of the grill.
-The patio/pool furniture is very sturdy faded wood furniture. It all seemed to be in good shape, it is just dull looking. Maybe some new cushions in the chairs and lounges would make it look better. If it had a stain, it is gone.
-The pool and pool deck was dirty not from overgrown landscape, but from the berries from the palm tree. They can be trimmed away, but would have to be done at least once a year. This was done.
-The patio area also has some stains from the palm tree and some debris from them. It needs to be pressure washed. This was done.
-The water pressure in the kitchen is fine, not slow at all. Maybe they were washing clothes, running the dishwasher or taking a shower when it did not have pressure.
-The furniture in the home is dated, but it is clean, in good shape and looks good with the bedding and décor.
This property is managed for the owner and involves two different groups. We have operated this way for over 10 years and have never had an issue.
Discounted Charter Boat Fishing with Captain Erik