Villa, 5 bedrooms, 3 bathrooms, 10 people
Awful. Run-down. House like abandoned institution. Pool out of order.
This was a terrible holiday home. The house was damp, smelt bad and was like entering a hostel or institution which hadn’t been decorated for 50 years. The amenities were atrocious, including the pool which was closed so we couldn’t use it (and featured broken tiles and rubbish lying around). Next to the children’s playground there was an abandoned building site, with broken glass on the ground. Needless to say we didn’t even spend one night in this house, and had to find alternative accommodation for the whole holiday. The local agent Check-in Portugal refused to refund us (beyond deducting the cleaning charge for the week, which they still haven’t done!!) or provide an alternative house. We were so disappointed and will be starting a complaints procedure to try and get our money back. We have plenty of photographs which we will use to back up the above statements.