5 bedroom accommodation in El Rosario
- English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Norwegian, Polish
Minimum age of primary renter:18
Lovely villa and location
The villa was very spacious and was perfect for our group of eight. Very well equipped.
However, the cleanliness of the villa was not good. All of the floors were really dirty. You constantly had dirty feet and any clothing or towels dropped on the floor could not be used. You could not go barefoot anywhere in the villa. The floors had clearly not been washed for sometime.
The hot water system needs to be addressed as the showers in all bathrooms had no temperature controls at all. You either had a freezing cold shower or a boiling hot one. No regulation at all.
The check-in and departure process at the main office was very unprofessional. Clearly there is some training that needs to be gone through with the reception staff to make clear to the incoming customer aware of Home and Away's expectations during the stay. The paperwork we forwarded beforehand was a waste of time as the receptionist didn't seem to have anything to hand.
After escalation, the Office Manager finally dealt with our concerns and complaints but it was hard work trying to get our viewpoint over.
Would have to think seriously about using Home and Away again.