HHD | INTER CHALET
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not in all units
Minimum age of primary renter:18
Apartment given was different from the one reserved, but the view and the pool were good.
I cannot review the apartment listed because we didn't get this apartment. The only reason I gave 2 stars and not 1 is because the pool was nice (though it was green while we were there) and the view of the valley was stunning.
The apartment we ended up in was below the standard of what we thought we were getting from the pictures of this one. It had the same number of bathrooms and bedrooms but that's where the similarity ended, in my opinion. The kitchen was very poor, though it looked like an upgraded kitchen with red cabinets. The stove had to be lit using matches (one of the eyes wouldn't stay lit), one of the cabinet doors had fallen off and was sitting on the ground. The hood above the stove did not work.
The living room had a day-bed that served as a couch. The cover was awful. We removed it in order to use the beds for the children. Two of the boards fell off on the first night we were there and scared the kids.
The terrace was large and comfortable for having meals, however our view was mostly blocked by the hedges that surrounded the terrace. The pictures from the terrace on the one we paid for was not the view we had from our terrace.
Probably the worst part of our stay was that we were made to think our flat was better than the one we paid for. What we later found out was that the person welcoming us was a friend of the owner (or maybe the owner himself) and he and his family were staying in the flat that we had rented. We were effectively lied to by the people who welcomed us.
Before you rent this apartment, make sure you known which apartment you are getting. The pictures of this one are glorious. We wish we had been able to stay in this one but that didn't work out.
I will say that Interchalet (the company that rents this property) did give us a small refund because of our experience, however, I still don't agree that it was sufficient for the differences in the apartments.
The location is great!! Close to Florence, Pisa and heart of Tuscany. Beautiful view during the day and at night. Description accurate regarding the location. Apartment is clean and well-maintained. Air conditioning payable additionally 12 euros per day. In this time (end of October, early November) in a house is quite cold so additional heating required. Hot water only in the evening.