2/10 Terrible
Gail R.
19 Oct 2022
Liked: Check-in, location
Disliked: Communication, listing accuracy
I do not recommend this property
The primary reason for not recommending this property is due to our dealings with the host but there are other issues with the property. As has been said by other reviewers this property is very cluttered with very little space for renters to put any of their own things. The appliances are old, much of the china is chipped and we ended up buying our own pans rather than use the old aluminium ones in the property! The internet did not work at all for us, and Mariangela. who checked us in, told us immediately we arrived that the internet was very bad in the house - in contradiction to what is said in the property description. We also were not told until the day of arrival that there is an electrified fence on the property and since we were taking dogs this was a significant issue for us. Our main problem though was dealing with the host after we had the great misfortune of breaking a bedside lamp, which we immediately reported to her, but for which she wanted to claim a value of EUR290. Admittedly the host's English is not very good but I am sure she understood when I asked for proof of this value to provide to our insurers but the only response we had to this from her was to forward a VRBO message saying this amount had been debited from my credit card, with no reference to my request. She also wanted to charge us EUR30 for a broken bottom shelf in her old refrigerator which we had found broken at the end of our stay, as we informed Mariangela who was again checking us out. This was clearly not safety glass, and we strongly felt should not have been our responsibility as all we did was to store food in the refrigerator. We, of course, contacted VRBO to contest the charge for the refrigerator shelf and to ask for their assistance in gaining the needed valuation which resulted in their refunding the whole deposit taken, so I can only assume they had as little luck as we in getting a valuation from the host. We should not have had to do this. All we wanted was an honest valuation for the damage and to be met with a rude silence from a host who had been far from silent in other messages is simply not acceptable. One other serious issue we had was that Mariangela was not willing to accept the tourist tax from us saying she knew nothing about it, despite the host's legal requirement to collect this. So, we had the trouble of contacting the Comune di Montespertoli to sort this out which, again, is not acceptable behaviour by the host.
Gail R.
Stayed 7 nights in Sep 2022
