Charming cottage in the countryside and sea views with 3 bedrooms for 6 people.
- English, Spanish, Portuguese
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Widespread mole in the house made it hard for us to enjoy our stay (just adding a few heaters and dehumidifiers in Winter probably won’t suffice to eradicate the mole completely).
There were some further, yet comparably minor issues. The bathroom was downstairs while bedrooms were upstairs. In addition, bedroom 2 lacked privacy (no door towards the staircase, access to bedroom 3 required crossing bedroom 2). Finally, there were several service issues (e.g. when we reached the house at the previously agreed time, nobody was there to meet us – it then took multiple phone calls and a wait of more than 30 minutes in darkness before someone came; there were still used towels in the house when we arrived; the deposit was only credited after 4 weeks after departure and multiple reminding messages).
In our opinion, there are much better options available on São Miguel.
Thank you for your review! We are always looking forward to provide the best stay for our guests. Regarding your comments, we had a delay arriving to the house on the check-in however we call you in the first place saying that we were some minutes late. The description of the house is on our listing so we did not understand your surprise about the house configuration, bedrooms and bathroom location...
The security deposit is refunded automatically after 7 days of the check-out by the website. Since you only stayed for 1 night and not 7, for courtesy we refunded you for the other 6 nights. I have to remember that we were not obligated to do that because we have a non refunded policy.
Fortunately we are having other guests with different opinions and enjoying a lot the cosy house and the fantastic views.
Casa do maranhão team.