Condo, 2 Bedrooms, 2 Baths, Sleeps 6 (6 adults)
Vacasa of Arizona
- English, French, German, Spanish, Italian, en
Pool / Spa
Pets allowed - Dogs only.Dogs only.
No smoking - Smoking is not permitted anywhere on the premises.Smoking is not permitted anywhere on the premises.
Max guests: 6 (sleeps up to 6 adults)
Minimum age of primary renter: 21 - You must be 21 years old or older to book.You must be 21 years old or older to book.
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
It is important to give a honest review.
The place was nice, big rooms, cozy.
Checkin was easy but instructions didn't tell how to use the lock. We figured it out though.
Once inside the place was nice, smelled a bit weird but nice big rooms.
There was no laundry that I could find. I opened every door and never found it.
I have no clue where the pool was that the main photo of the place on the listing site.
Wish we could have checked in earlier but I get that they have to get the place ready.
No hot water. Like no water comes out the hot side of the tap. I called and I guess they have a call center that takes calls that know nothing about the property. Couldn't find hot water. They just told me a technician was scheduled to come take a look and wouldn't tell me when.
I demanded to have the host who knows about the property call me. They did but he was unfamiliar with the property as well. He was also unable to tell me when the person would be there. By the end of our phone call they sent someone out who was able to find that the main hot water valve was shut off not allowing hot water. He said he wasn't going to turn it on because it controlled multiple units and he figured it must be off for a reason and left.
We went our entire stay without it being fixed. We were told we were going to get a $50 refund for the inconvenience, they never refunded anything, and the hot water still never got fixed.
We asked to extend our stay because we were mainly just using it to sleep at this point and the location was perfect for our reason for being there... but almost 10 hours later no one responded.
So no hot water and a mainly unresponsive host.
Place was nice, but the management was unacceptable. Pretty sure that's the last time I stay in a Vacasa property.
All this said, if there were no issues and I didn't have to interact with management all would have been good enough.
We appreciate you sharing your review with us though we are disappointed to see you were unhappy with our services. The property management that runs the facility turned off the water heater to a few units, including ours, without notice. This has been addressed. We hope to have a chance to impress you in the future!
Fairly comfortable stay at Camelback East.
Noise level was high because of putting in new flooring in apartment above us. The workers did try to stop working during designated quiet hours. But made our stay there during the day very uncomfortable.
Directions for use of TV’s would have been helpful as unable to use them until John from IT was able to come.
We are happy to hear that you had a comfortable stay with us! Our apologies you encountered some disruptions during your visit. Please know that local staff is in the area available to assist guests if there is anything that you may need while in the home. We look forward to hosting you next time!
Review of Phoenix condo
I did not love anything about our rental, other than perhaps the location. The condo was sparsely furnished and was rather dark. But most importantly, the condo above us was being renovated and we had to put up with pounding noises during the entire month, thus forcing us to be gone most of each day. This was our first rental with VRBO and will almost certainly be our last.
Thank you for taking the time to tell us about your stay, George. All bulbs in the home are LED upgrades, and we have not heard any other complaints about the furnishings. We do apologize if renovations were disruptive to your stay. We hope to have another chance to impress you in the future!