House, 3 Bedrooms, 2.5 Baths, (Sleeps 6)
- English, Spanish
We are a family of adventurers and thrill seekers. We enjoy family time and great friends. Traveling and experiencing different cultures and cuisine are one of our passions.
Why Owner chose Colonia 10 De Abril
We chose Cozumel because, it’s family oriented and the locals are so inviting. Another great aspect of the island is, when the cruise ships depart to go to a different destination, we are once again enjoying the peacefulness and warmth of what Cozumel has to offer. Cozumel will have you coming back again and again discovering new adventures.
What makes this House unique
Here are some of the unique benefits to staying at Casa Cloud 9. 1. There’s pressured water throughout the house instead of just gravity feed. 2. It is located on a private street. 3. Two minute walk to restaurants and grocery stores. 4. There’s a refreshing cool water pool on the terrace. 5. Free internet. 6. TV. and DVD players in every room. 7. Maid service. Just to name a few although, you have to experience Casa Cloud 9 for yourself to really get the feel for Cozumel and what we have to offer.
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Excellent house great location and the homeowner is amazing
Excellent house great location and the homeowner is amazing , whether you’re looking to just hang out and enjoy the island or go diving this house is the right choice and I will be back to stay there again !! The homeowner Jose was very helpful and was always there anytime I needed a question answered we truly had an amazing time and look forward to staying back at cloud nine again thank you so much Jose for sharing your home with us
Just as advertised
This accommodation met our expectations and was as advertised - three spacious bedrooms, fully equipped kitchen, and close to grocery stores, liquor stores, and a laundromat. We stayed for two weeks and after the first few days we returned our rental car because it was so easy to walk to the city centre restaurants each night and more relaxing to take a cab to the beach club during the day.
The spiral staircase to the outdoor terrace is a bit narrow and would be difficult for anyone with mobility issues - just so you are aware.
Jose answered all of our texts and emails almost instantly which was very much appreciated.
Spacious home in a great location
Great cozy location (located in a court of homes not a busy street) with a spacious interior. Big well-equipped kitchen and room for a great dinner with family or friends. You’re minutes away from the main square and surrounded by great shopping, restaurants and the Super Aki grocery store is a 4-5 minute walk away for all you chefs out there! Casa Cloud 9 is a great spot and with upcoming updates, it will be even better!
Excellent family dive trip
Our family of 4 adults stayed here on a recent dive trip to Cozumel. We enjoyed this house very much. The pictures on the website let us know exactly what to expect. It was relaxing, and comfortable like staying at someones weekend cottage. We found this rental an excellent value. The house is located in a regular neighborhood. The furnishings are comfortable with all the items that we needed. We enjoyed shopping and eating locally. It was nice to have our breakfast and one additional meal at the house. This allowed us to keep within our budget. One meal each day we dined out, alternating between restaurants that the locals patronize and the upscale restaurants for tourists. All were wonderful. Walking to shopping and restaurants was easy and safe. But we are all healthy, strong individuals and we were not out very late. We went diving 5 out of the 7 days on the island. Having the space in the house and on the porch was wonderful. We could spread out our equipment to dry and still have room to relax. We rented a small car to allow us the ability to visit other places on the island. This was a great and we enjoyed site seeing. We also drove to the dive boat each day. Parking the car was a challenge because of the typically narrow street and multiple vehicles parked in the area. The locals that we met were very friendly. We really enjoyed staying at this house. It made a dive trip for our family affordable and relaxing. We would certainly stay here again.
We loved having you guys stay at our house. Very savvy, well traveled open to adventure diving peeps! Thank you for the awesome review!!
Not as expected
We traveled as group of 4 adults, one couple and a set of female friends.
Despite other reviews, we did not find this place to be clean or nice. The house host has changed since prior reviews and does not speak English, which made things very difficult. His initial "tour" of the place was mostly done as sign language, thus, it was not very informative.
When we first arrived no one was there to let us in. The owner had neglected to get our travel itinerary (something I did not know he needed) and when the house host asked to go home, the owner said yes, thus, leaving us stranded upon arrival. We had no operating phones and no way of getting a hold of anyone. Good thing the neighbors are nice and spent a lot of time helping us out. It took 30 mins for the house host to arrive after that - as we sat on the street with our luggage, exhausted from a long day of travel.
The A/C in the main bedroom did not work for the first two days. Therefore, we had to share two bedrooms. When the A/C was fixed the old one was left in the bedroom for us to remove.
The entry way to the house is piled up with junk to the right and left - at one point a toaster was there, just sitting on top of the pile of junk. It was taken away, but the rest of the junk remained - including the old air conditioner that we put there for lack of knowing where to put it.
The two bedrooms that had dressers were completely filled with stuff and unusable. Thus, despite having a house for two weeks, the guests had to keep most things in their suitcases as not enough hangers were available for hanging stuff up.
In general, the place was dirty. Available silverware had rust on it and looked unclean. Kitchen cabinets were filled with junk - it became scary to open up cabinets because we didn't know what would be there. There was no dish soap anywhere but there was plenty of motor oil under the sink. Just junk and clutter everywhere - making everything feel and look dirty.
The towels were about as good as ones people would use to wash their car. Mostly rags with stains on them.
The jacuzzi didn't work the whole time we were there, which was disappointing.
If you're looking for a cute, comfortable place to stay, I do not recommend this place. It's old and in disrepair and needs much cleaning and fixing up. We're a pretty diverse group who range from roughing in the wild to needing 5 star accommodations - we all disliked this place for these reasons and more!
First I have to say that Rebecca "the tenant" was very needy and seemed to be new to renting a house. Especially in Mexico!! This is fine and I'm all about 24/7 customer service. Casa Cloud 9 has been completely booked and know one has had issues like this tenant. I returned calls and emails instantly. I even refunded them $200 cash for the inconvenience. The multi split air condition was replaced promptly. Needless to say things do give out on tropical islands. Our care giver Jose Who in Mayan does speak English and is a very kind and honest person. So much so that when Rebecca and the rest of the tenants tipped them 25 Pesos for a full house cleaning he didn't mention it, they had the audacity to leave 25 pesos! That's less than 1.50 US. As far as the towels and silverware, all are constantly updated and being reviewed for upgrade, CONSTANTLY. I ended paying Jose $300 USD for all the cleaning and new air conditioner unit installation. I really went above and beyond even after being fair with this individual, she has the audacity to give us this review.
I just have to say owners beware before leasing to this individual. CROOK!!!
Awesome place to stay!!
The wife and I stayed here over Christmas and New Year's and had a blast!! Rueben is a Godsend! He showed us around the island a bit and drove us a couple of places. Everyone we met were nice and very friendly, even the cat Sancha that we kinda adopted while we were there. I would HIGHLY recommend this property to anyone coming to the island. We are already talking about another stay this year!!
2 Supermarkets, Liquor store, Restaurants, Pharmacy & Laundromat just around the corner.