Central London (Zone 1) - South Ken/Hyde Park/Chelsea. 2min (0.1mi) walk to stn!

Our small apt is in a high rise with a view towards Hyde Park and less than 5 mins to Gloucester metro station. The location is fantastic and offsets the size of the apt; along with variety of cafes, restaurants and two supermarkets all within easy walking distance. Our focus was the Royal Albert Hall and Hyde Park Winter Wonderland, which was approx 20-45 mins walk.

The apt has seen use, was comfortable and functioned well with an equipped kitchen, which we used to cook breakfast. In the evening you can see the lights from Hyde Park Winter Wonderland and the top of Prince Albert Monument. However, the train line is right under our front window, which may be a bit noisy for light sleepers; it didn't bother us.

Nancy was very responsive to our needs and a gracious hostess. Thank you Nancy for a very nice stay. No hesitation to recommend.

We had never been to London, so choosing a place to stay in this big, magnificent city was trial and error. Kensington is certainly a lovely neighborhood, and we enjoyed being walking distance from the Victoria and Albert Museum. The apartment was a short walk from the Tube station, and even as UK novices, navigating by Tube was a snap. The Tube line, however, actually runs right outside the apartment building and at six floors up, we could definitely hear it. Because of the season, we were able to keep the window closed, but it would be a real noise issue in warmer months when one might want fresh air and sleep at night. The building has 24-hour staffing, so it felt safe, and we had no trouble picking up the keys from the friendly desk staff. While overall the apartment was as pictured, there were issues: It was annoying that while the hosts left detailed written instructions on what they needed from us (take out the garbage, turn in the keys, you break-you pay, etc), there were no instructions on what we needed to know: How to operate the washing machine, the dishwasher, or even the fact that one had to turn on a switch on the wall before appliances would function. The bed was okay, but the pillows were shameful - old, nasty and lumpy and really in need of replacement ASAP - an inexpensive fix. There were runners laid down to protect the carpeting, and while that is understandable, the turned-up edges on them were a tripping hazard. Decent tableware and utensils, but the cookware could also use an upgrade. The excellent Sainsbury's grocery store was very close-by, and overall, it was easy to eat at home if we wished. Good pub grub was nearby and a pleasant walk to Kensington High Street led to fine and fun shopping, Kensington Palace, and the Royal Albert Hall. We would not, however, recommend or choose this property again. The primary reason? The non-cancel policy, which is a deal-breaker. Having spent 20 years as a hotel executive, I consider a situation with absolutely no refund after booking to be unacceptable. Percentage refunds tied to timeframes are just and understandable, but unexpected things happen when people make travel plans. On principle, I would never have booked a property with such a restriction. Not paying enough attention was my failure, but It was a valuable lesson. While the reservation was booked with assistance from our travel agent and is tied to her email, all opinions are our own. J and E from Santa Fe, NM, USA

This Flat is ideally located, is very clean and comfortable. The owner is very easy to work with

This location is fantastic and minutes from the tube station which made it easy to get to all the sites. There is also two grocery stores within minutes of the flat. The flat is very spacious and clean. Nancy was extremely responsive and would respond almost immediately to any question we had. I would recommend this flat to any couple staying in London.

Needed a lot of maintenance work. More instructions on kitchen appliances, and a good painting. Train noise was an issue.