An apartment with 3 bedrooms and 2 sofa beds, equipped for 10 people
- English, French
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Decent rental, communication could be better
We had trouble accessing the property due to a lack of communication from the owners, both prior to arrival and on the day. When we tried to contact the owners, we got no reply to our phone or email messages. After waiting for an hour and a half, Virginie showed up with apologies, as Jean-Yves was out of the country with spotty wifi, so no information about key box code, etc. Virginie opened up the property, removed the dirty linens, replaced then with clean, but there was no time to actually clean the place, so we were lucky the previous renters had left it clean. Having said that, the place is well located, clean, well cared for. Virginie was kind enough to give us a tour of Arras, pointing out restaurants, tourist locations, and such. She also provided us with a wifi password, though normally there is no wifi provided. I assume we got this, as we had such a difficult start. Also, the description says there are 3 bedrooms, but there are only 2 bedrooms, so perhaps this has changed since they posted the description. Lovely bakery and butcher shop nearby, a grocery store and Arras is a quick drive or easy 15 minute walk.