Vincent and Guillaume
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100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Beautiful home and location
We loved the location and the apartment/appliances were beautiful. Unfortuantely, we had issues with the laundry and wifi as well as storing our bags the last day. Overall a great trip but the hiccups were frustrating. We were thankful to be in communication with the team after the trip who were responsive to rectify the situation after the fact.
Upscale Apartment in Run Down Building with Poor Management
The apartment has been recently redone and short of not having ac (many Paris apartments do not) was modern and spacious.
The building hallway and stairs is in a state of disrepair and has not been cleaned in a very long time. I did not want my infant touching the ground.
The managers charged us a fee for arriving on a Sunday. They also were slow to respond to requests- taking days to respond. We requested a late check out and our nanny had a family of burst in on her, yelling at her for still being there as she was packing up, forcing her to leave immediately including her last bag of trash and several personal items in the apartment due to not feeling comfortable. When we shared this with management there was no acknowledgement or apology. In fact, they said after being there for a week and leaving a single small bag of trash that we had left the apartment "a mess." We kept the apartment tidy, my nanny cleaned it daily, started the laundry prior to leaving, and washed all of the dishes --- a week later and we still have not received our deposit which they had us pay on site and not through VRBO back...The check out experience was enough for us to not return.
The apartment is quite walkable to all and yes it is in the Marais, however the particular street is not quaint.
Little to no WIFI
I had communicated with the agency and greeter in regards to this issue of WIFI many times during our stay that even though the apartment its self is nice as expected. The response to a very important list benefit to any rental is Internet access. The greeter was also during the check in was having issues with it as well. But this on-going internet access issue became a major issue and was very disappointing since arriving. I had sent emails and texts -SMS and calls into the number provided by the greeter. I did not hear from anyone since after check in. We have incurred intl. cell phone charges due to the fact that we have had little to no WIFI in order to use WhatsApp with out children. we have tried 4 cell phones, 2 tablets and 2 laptops with no luck on anyone of them. Which all four parents had to call our children directly via cell providers causing very high cell phone costs!
Also, sent a notification after our first night, Informing the greeter via text- SMS that even though she provided a key code for the door from the street into the court yard it was never locked and therefore the code was of no use and provided no security other than the building entry door which was found wide open more times than closed and locked. We exited our first morning when we exited the door to the street only to find someone had gotten sick in two areas right in front of the door which we avoided at the last minute from stepping in. This was communicated that very morning! the greater said she will tell the owners and never heard from anyone since and was never cleaned during our entire stay. Again, never a response to any of these issues ever!
Great location! Very convenient and nicely renovated property!
Very comfortable for four, and with a good sofa bed in addition in the living room. Very well and professionally received by the property management staff.
Excellent location and very comfortable apartment!