- 100% refund if you cancel at least 14 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 7 days before check-in.
- No refund if you cancel less than 7 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property that is caused by you or your party during your stay.
Children allowed - Nous mettons un lit bébé à votre dispositionNous mettons un lit bébé à votre disposition
Max guests: 4
Not a good experience
First, we have stayed in rentals in quite a few countries and I do not think I have ever left a negative review. I think that our expectations for a rental are reasonable. This rental is in a very nice location. The furnishing was somewhat sparse - there is small, very saggy couch and wooden table/chair set, in the living room. Serviceable. We had several issues with our stay that contribute to it being sub standard. 1) I had to text/email Helene 3 times in order to get the actual address of the property and when we arrived, she did not know we were coming that day. OK, not a big deal. 2) It was getting into the later part of October and the apartment was cold. I texted Helene to ask about heat, she said her husband would come over that night (our 2nd night of 3) to turn on the heat for us, but he did not show up at that time. I contacted her again.... She responded that he would come the following morning but it was too early for us, and since we had only one more day, I told her to forget it. 3) And this is the big issue.....my husband got bitten by bugs in the bed or possibly on the couch. He got bites all over his shoulders, forehead, arms, places where he had contact with the pillow. I texted Helene about this. I thought an appropriate response would have been an apology, perhaps an offer to come with clean linen or pillows but her response was to COMPLETELY IGNORE the communication. She responded "Ok, have a nice day and don't forget to leave the keys in the mailbox." She seemed to be under the impression we were leaving that day, though our reservation extended for another night. For a guest to stay in the apartment and get bites and then to have the host disregard the feedback is completely unacceptable. If not for this, I would not have left a negative review, based only on no heat and difficult communication. However....bug bites and no response from the host? Really? I cannot recommend the apartment.
Désolée c’était le premier jour de frais de l’automne, nous n’avons pas anticipé;;
Bien sûr , j’espère que votre mari s’ est remis de ses blessures mais je n’ai rien constaté et les voyageurs depuis, n’ont rien signalé.
Étant architecte, j’a fait rénover l’appartement il y a un an et demi, avec de gros travaux pour mettre ce lieu à notre image et notre style de vie avec du mobilier design vintage . Je voulais aussi vous signaler avoir répondu à tous les messages reçusses .
Charming home away from home
We loved staying at Les Chalets. It was an easy walk to the center of things, but far enough away that you could have a lovely evening stroll home and a good night sleep away from all the noise. The apartment is well stocked and perfect for a small family or one or two couples. The apartment has a wonderful feel with so many great details that really make a space feel good.
Helene was very easy to work with to arrange all the check-in and check-out details, and she took the time to kindly walk us through the features of the place when we first arrived.
All in all, a fantastic stay. Highly recommended!
Beautiful apartment in great area
The apartment is all you can wish, clean, modern, quiet and very comfortable. The owner, Helene, has thought of everything you might need for a short city break.
Located just 5 minutes from the railway station and 10 minutes to the centre of Toulouse. Everything you may need day to day can be found in the immediate area 2 minutes away.
We had a wonderful four days and hope to return again.
Séjour parfait !
Bien situé, assez grand pour quatre..je reviendrai !!
Johanne G. Montréal Canada