Hotel, 1 Bedrooms, 1 Baths, Sleeps 2 (2 adults)
- English, French, German, Spanish, Portuguese, Italian
Smoking is not permitted anywhere on the premises.
Children not allowed
Minimum age of primary renter:25
Max guests:2 (sleeps up to 2 adults)
Quiet hours are from 10 pm to 8 am.
My confirmation was not sent to the hotel - had to find my own hotel.
I would never book or advise anyone I know to book through: VACASA - in Lake Chelan. The manager Kristina did not even bother to send my confirmation: to the hotel. I was told our room was booked 10 mins before i arrived (which was at 2:30 pm). I spoke with Kristina and she was extremely rude. I was put on hold for at least 15 mins then kept calling her back with her trying to tell me she was looking for a hotel for me and my 81 year old mother. For some reason she could not locate one but my husband was able to within minutes. Again I will never recommend VACASA/Kristen to anyone. So disappointed with the entire process with them.
We are so sorry that your stay fell short of the high standard of guest satisfaction that we hold ourselves to. We hope that the full refund of your reservation has helped make up for the frustration you have experienced and allow you to look back on this time with your family fondly. We are disappointed we dropped the ball this time but would love for you to give us a chance to impress you in the future!