6/10 Okay
Zara E.
8 Apr 2024
Liked: Location
Disliked: Communication, listing accuracy
Great Location and well equipped apartment - beware unlisted 'charges;
The apartment was good and well equipped. Great location and nice spaces to relax. The beds were very comfortable (note it’s not king size but 2 singles pushed together with single bed bedding ). Unfortunately, there was building work going on directly above us and drilling and hammering woke us at 0800 each morning. It was very loud and impacted our stay.
The communication from the host (after accepting our booking) was incredibly poor. The night before we were due to arrive, I was sent a message telling me to give the check in key holder a cleaning fee. I replied straight away explaining that my receipt from Vrbo shows the service charge is already paid. She didn’t respond. Then the night before we were checking out, the host sent another message saying ‘The service charge was ‘Abritel HomeAway’ and I offered you the garage so please pay the amount’. I have no idea what the host meant but none of these ‘charges’ are advertised on the listing and my rental contract with Vrbo clearly shows Taxes and Fees all included.
The host had every opportunity to advise of hidden charges before accepting my booking. Why didn’t they? It should be a basic of any rental. To have no clarity on charges is unethical and made me feel very anxious and soured our stay. It seems odd and at a sharp contrast to all the 5 out of 5 reviews for this property which is surprising, but this was my experience.
Zara E.
Stayed 3 nights in Apr 2024