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100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Okay Flats, Terrible Management
Long story short: nice flats, TERRIBLE management. I really wanted to love these guys, and I truly hate leaving negative feedback. I even gave the management ample time to right their errors in my stay, but unfortunately the honest review has to come through.
I booked these flats specifically for the bathtub (c'mon, it's amazing!). Upon arriving in Brussels, I received a phone call to disregard the information I'd been sent for checking in because the flat I had rented "wasn't available." Cool, no problem, I was being moved down a few floors in the building. I waited for my e-mail, checked the spam folder, called the number back, called the SF help line that's supposedly open 24/7, downloaded the app to get in touch, and...nothing.
By 8 p.m., I'd exhausted the contact options, and I had no choice but to access the flat I had been originally given. It was covered in plaster dust, had a scaffolding in the living room, and other building supplies scattered throughout. And? No bathtub. At least the bed linens were clean, and I spent the night. Again, I know things happen/fall through the cracks, especially on Fridays, so I wasn't particularly bothered - I figured they'd make things right later one. Saturday morning dawns, I finally got a message via VRBO with the way to access the proper flat. No plaster dust in this one, hooray! The towels are bit musty, still no big, beautiful bathtub to soak in, and the locks on the door are...well, quite fragile, but again, I'm not really one to fuss. I politely requested that they refund the cost of my first night's stay, and received no answer. Whatever, I was bound to enjoy my few days in beautiful Belgium, and I'd deal with it when I came home.
Fast forward to today, a week and a half later, and I've still yet to receive even a polite "shove off" to my requests for them to make this slip-up right. If I was asking for a full refund, I could understand this attitude, but here we are - radio silence, no refund, and quite the salty customer. Renter, be ware!
Notre séjour était très agréable malgré la chaleur mais le beau temps c’est super.
L’appartement très spacieux était très agréable malgré des meubles pas toujours pratiques ( table pour manger) En revanche mieux vaut prévenir pour le bruit car il n’est pas traversant et l’obligation de dormir côté rue à rendu les nuits agitées!! Mais la situation en plein centre animé de Bruxelles était un véritable atout.
Merci beaucoup pour votre feedback. Je suis heureuse d'apprendre que vous avez bien profité de votre séjour chez nous :)
L'équipe travaille dur jour après jour pour réussir à vous fournir de belles expériences, c'est donc très gratifiant d'avoir ce genre de message!
Un grand merci d'avance, et nous espérons vous revoir prochainement!