A stay with no surprises. We are at your disposal
- English, French, Italian
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Nice but many disappointments
I would have liked to award 5 stars but there were issues that prevented this. I had scheduled to arrive at 11:00pm on a Sunday night and received an email that said someone would be there. We arrived at 10:45 and waited for an hour with no-one turning up. Then we went into town to find somewhere we could use wifi (the Casino) to send messages to the owner, without result. We headed back to the house twice but no-one was there so we tried to find alternative accommodations (at 1:00 in the morning). By shear chance, at 1:08 we were able to communicate with the owner through a third-party who said the house had been unlocked for us, so we eventually arrived at 2:00 in the morning (with a young child). I never received an explanation of why there was no-one to meet us at the agreed time. On getting up the next morning we found that there was no mains water. The next day, I contacted Sandrine (who speaks English) to tell her we were still without water and she said she would look into it and get back to us – she never did. I also reported that the drain stopper in a bathroom sink did not work properly, that a sliding door on a closet had fallen off and that the pool lighting worked on only the first night – she said she’d have someone fix these but no-one came during our 10-day stay. The public water was turned back on early Saturday morning, after 5 days. I emailed Sandrine on my return home asking for some reimbursement of what we’d paid but received no reply. Note that we stayed for 10 days but were charged for 14, and each unoccupied night was charged at $75 more than the nights we stayed.
Other issues included the lack or shortage of some essential supplies such as laundry detergent, toilet paper and trash bags; another negative was the total lack of comfort in any of the beds’ pillows. Also, the gate into the property is narrow and at an angle to the road and is very difficult to drive through (evidenced by the amount of damage to the gates).
The house itself is delightful, being well furnished, airy and well laid out. The patio area is spacious and is where we ate and spent most of our time. The pool was a godsend, particularly as we used the water for bathroom purposes.
Villa accueillante et spacieuse, au calme et très bien agencée
Nous étions 2 couples avec 2 ados, la maison est très confortable, et elle est très pratique avec ses deux salles d'eau et les grands espaces de vie.
Nous avons bien profité de la terrasse et de la piscine.
Merci beaucoup pour votre accueil au top et tous les bons conseils.
Nous espérons pouvoir revenir très vite.
J et C Robitaille.
Belles prestations pour cette maison entièrement rénovée récemment ! Super accueil de la part de Sandrine !