100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
What a Jewel in Southern Arizona
What a perfect house for our sons wedding weekend. The house was just perfect. It accommodated our extremely large family very comfortably for the hosting of the rehearsal dinner and post wedding brunch. Then after the crowd was gone it was very comfortable for the few of us that stayed on premise. The owner and property manager were very nice to work with and very accommodating. Would highly recommend this for large or small gatherings.
We were staying in Tubac for our niece's wedding. We had three other couples staying with us in the house which just happens to be less than a mile from the resort and right on the greens. Filip was wonderful and gave us clear, concise instructions on how to get into the house. The home is immaculate and flooded with natural light. There is a courtyard with a fireplace and a rooftop terrace. The covered porch in the back allows you to look out onto the greens while you are grilling your favorite food or cooking in the gourmet kitchen. The amenities are too numerous to list but I assure you that you will want for nothing. The bedrooms are prepared for ultimate relaxation while the master bath is equal to stepping into a spa. If you want the southwest experience in a beautiful home with exposed ceiling beams as well as saltillo tile or rough hewn wooden floors then this is the home for you to choose. There is a wet bar and an oversized fireplace in the greatroom. French doors throughout the property let in the warm natural light that Arizona is known for. This is luxury in the dessert waiting for you to experience it.
So thrilled you enjoyed your stay in our home! It was a pleasure being able to host you and your group. Thank you for the wonderful review, we'd love to have you back anytime!
Property was lovely, but many problems that I have never come across. I
There was trash in the recycle bin that we had to put in the garage because it smelled so bad. NO soap for showers. The owners items were hanging in the closets. Items also in fridge.
The instructions for the rental were hand scribbled on a yellow crumpled legal sheet of paper. The floors were dirty and just not taken care of. It looked like they had just decided to rent it with their belonging still there, even children's toys stuffed in a closet.
The front gate had a lockbox to a padlock. The padlock was unlocked. Upon leaving we realized why; the iron gate did not fit the padlock. We could not lock the property.
There were NO numbers to call if we should have an emergency or need anything. I would not stay again.
I'm sorry to hear about your lackluster experience with our property. Regarding the check-in instructions, I sent you detailed home instructions via VRBO messenger a few days before your stay, so not sure about this crumpled piece of paper you reference. Additionally, my contact information, including phone number, are shared with all of our guests before their stay, so I'm always able to be contacted during or before your stay.
Our family uses the home throughout the year, so we do store some of our personal possessions within the home, I apologize if this was not up to your personal standards.
I'll address the cleanliness issues with our housekeepers directly, however I have never received a poor review with regards to the cleanliness of our home.
Once again, I apologize for any shortcomings on our end and would have liked to been contacted directly during your stay.
Thanks for your feedback!