Executive Villas Florida
- English, Portuguese
Minimum age of primary renter:18
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Lovely villa in a fantastic location BUT on arrival all the towels were damp and stinking. Very annoying that you have to wash and dry EVERY towel so that you and your family can shower after 4500 mile journey from England. Next disappointment was not being able to unpack for an 18 day holiday as only enough coat hangers for one person (4 adults and 1 teenager booked on this holiday). Next disappointment was the state of the pool. FLITHY dirty. The pool had a thick layer of green slime on every surface. We immediately contacted the company we rented through and despite them saying it would be sorted, took multiple complaints and 6 days. So first week of our holiday we were unable to go in the pool. I personally didn’t use it whole holiday as it put me off completely. We have travelled to Florida over 30 times and also lived there for 2 years. Never been disappointed with accommodation before. Totally spoilt a very expensive holiday.
Filthy property . feels way older than 2 years
We booked this because we have stayed many times in Storey Lake, and we prefer newer properties. We have stayed in 18 year old properties in better condition than this one. Communication with agents basically zero, with no help at all.
Even drove ourselves to management company offices in the first couple of days, but nothing got done. Villa dirty, pool not fit for swimming in, Could not do washing because no dryer working. Broken hair dryer, no cleaning cloths, no dish cloths, the list goes on and on. Will be applying for a full refund. Long black hairs in 2 of the 4 beds when we arrived, Used local laundry machines to wash bedding.Barbeque is so filthy could not be used.
Pool area was a disgrace. We hosed down whole area with dead bugs and the pool has yellow mould due to poor chemicals or maybe even no chlorine. We have photos of everything. Internal decoration in need of re painting, many badly marked walls, dirty skirting boards etc. Front of kitchen cabinets had dried food on them. The oven is so dirty we never able to use it.
Patio windows again has childrens prints (old food) on them. Upstairs window bug nets fallen on pool screening, full of dead leaves etc. Outside lanai seating cushions dirty and badly stained. Zero information in the villa regarding, rubbish removal, local maps, pool facilities, TV/Cable instructions etc. All normal stuff really from previous rentals.Broken dropped down blind strips behind the couch in the lounge. We also pulled forward the couch to reveal old stale food underneath, never been cleaned in what looked like possibly weeks. Bed pillows so bad we bought new ones. We were told there was pool towels, but only 2 here so small, and it's a 4 bed villa. Had to buy pool towels, dish cloths bleach for drain cleaning, etc.
We are leaving today thank goodness and would never use these agents again. In the past (coming here for 20 years) we have used Airbnb, Scandi homes, Booking.com, and many many more, and never ever had any problems. Please contact us for copies of the photos we've taken, and copies of constant EMails to the agent.
We will be seeking legal advice on our return regarding a full and final settlement.
Great location. We had so many shopping centers, restaurants and Walmart was super close. Disney World was a short drive away so it was very nice to be home right away after a long day at the parks. The condo was very well equipped with all the necessities my family and myself needed to be comfortable. Great place. Will definitely stay again.
Family Vacation 2019
This property was without a doubt PERFECT. It had a little something for all to do right on the property. Loved that we were close to everything. Parks, outlets, grocery ect. House was clean and fully equipped. Will definitely book again.😊
Storey Lake Townhouse
We love the storey lake resort.
2nd year here and loved it. Can’t say enough.