House, 1 Bedrooms, 1 Baths, Sleeps 2 (2 adults)
Vacasa of Costa Rica
- English, French, German, Spanish, Portuguese, Italian
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Amenities advertised were not promised.
We stayed for 8 days at chantel suites in playa del coco. The pool was on only one time and cleaned once during our stay. It also says at the front desk reception hours are from 7am to 10 pm but there never was anyone around. Tried using the buzzer with no luck resulting in us having to get what we need from the restaurant upstairs.
Also, the lookout restaurant is open Tuesday to Sunday resulting in 2 days of us having to park on the side of the road because people coming to eat at the restaurant fill up all the parking spaces even tho it says we get one designated spot.
Overall the place is very nice and comes with an amazing view but all the amenities advertised were not available.
We are sorry to see you were disappointed with your experience and do appreciate you sharing your review with us as we take it very seriously. We will be using your feedback with our maintenance and housekeeping teams to make improvements and will be sure the owner is aware of your thoughts. We hope to have another chance to impress you in the future!