Always ask and inquire for availability and rates before submitting a booking request.
Do not submit a booking request unless I have sent you a pre-approved quote.
Cancelled bookings will not receive a refund.
Considering that I booked at the last minute during high Christmas season.. I was pleasantly surprised. Staff was helpful and friendly throughout the trip. The ski rental downstairs was convenient as was the check in locker. At the end of my stay found two vouchers that I had t used and they still offered to refund some money in our Lounge bill. I would definitely stay there again!