100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Wrong door code and thin walls
I arrived with 2 different rooms and door codes. The first room was occupied (embarassing). The second room was nice and clean, but you can hear everything in the building and my neighbor's burned dinner smell stayed in my room all night. Can't do much about that, but certainly put a damper on enjoying my space.