Executive Villas Florida
- English, Portuguese
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Pool too cold
We had paid for the pool to be heated. It never was. Tried contacting maintenance for 3 days before they came by. Pump wasn’t working properly. Still haven’t heard full situation on the pool heat after phone calls & emails. Our small kids were shivering the water was that cold. However, Storey Lake is a fun community to stay, so we enjoyed other parts of the grounds, not our private pool that was supposed to be an awesome perk for our littles.
Best place to go with family
Its our second time staying at Storey Lake town homes. What a great spot! We love it there! So close to everything! Will definitely be back.
Thank you for your hospitality!
Truly Amazing Townhouse
Townhouse was immaculate and beautifully decorated. Downstairs bedroom has a queen size, very comfortable bed. Upstairs bedrooms are also beautifully decorated one with twin beds in Superhero theme, One bedroom King size bed, very modern decor and comfy and Master bedroom has King size bed - lots of room and very comfortable! WiFi works throughout although better in downstairs living area. Cooked a few meals and enjoyed the living space very much. No toaster, but a small George Foreman style electric grill was provided which we used for toast in the morning. Coffee Maker uses regular filters NOT cone shaped - we bought a package and left for next renter. Garbage is picked up daily just place in the provided bin on porch ( All units have them) We brought extra garbage bags as recommended on this site.
Management company was extremely friendly and responded immediately when we asked for WiFi password. We had to call and ask what expectations they had for clean up before we left. "Sophia" answered when we called and she explained we just had to strip the beds and start a load in washer for the cleaning crew to have a head start. Sophia also asked us to run the dishwasher so cleaning staff just had to put away dishes. No instructions or manual on site as Sophia explained they are currently updating for this unit. I found Andy (Andrew) and Sophia to be very friendly and accommodating. We did have issue with pool heat which wasn't their fault. I contacted them via VRBO site when we realized the pool was cold - The heating unit had malfunctioned so the "pool guy" got it working, Andrew promised a refund. Storey Lake Resort pool was an 8 minute walk although we drove - just outside the gates down a short distance. Check-in at resort desk and receive wristbands for the group (Show the gate pass provided on your first day entering Storey Lake - we took photo with phone and they accepted this - easier then bringing from vehicle each time) Resort is fabulous with lazy river, pool and water slides. Bar specials daily with friendly service. Miniature golf is $5 for kids-play as long as you like! Concession with popcorn, cotton candy , soda, chips very reasonably priced. Plenty of space to get out of sun in cabanas throughout. Sand toys provided and hammocks set up as well. We did have construction going on across the street which didn't affect our stay at all. Wonderful vacation and accommodations! Thank You!
Good house but horrible administration
The house itself is very good. However the people that administrate it are terrible. I received no confirmation email or any instructions to get to the house, the internet and tvs were not working when we got there. There isn’t any kind of instructions inside the house about how everything works. We spent 6 days without tv in the room. And we could not change the temperature inside. The bed linen are cheap and horrible. There some construction just in front of it and the house was a little dusty inside.
The person I had to call to get instructions was rude.
Great Location and Wonderful Accommodations
We were very happy with the condo itself but there were no cleaning supplies at all to wash dishes etc. or additional trash bags.