100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
We have used VRBO and their associated companies multiple times in the past and have never had complaints or problems. We were very disappointed with our stay in Nokomis. We have been coming to the Venice area for five years, and this year we paid the most and got the least. The pictures we viewed were deceptive, and what we received was very much overpriced and disappointing. The furniture was filthy, the dinnerware stained and the untreated hard water left a coating on the dishes and silverware. There was no cable to connect with CNN, Fox or any other national, news network. The VRBO picture showed a clean, cut lawn which was not true in realty. The backyard was a mess with piles of junk. The canal picture with the boat was deceiving in that in reality it was neither attractive nor useful. In one bedroom we had to buy a shower mat for bathroom tub and hangers for the closet and hooks to hang things because there were no towel racks or hooks of any kind to hang anything. The coffee cups were so stained that they were not usable. If you would like photos, let me know and I will forward them. In fairness they did say that they were doing repairs on many of our complaints, so the future may be totally different for future renters.
We were very surprised at this review, as we have had not complaints from many other renters. People love the home.
The TV is a new 60" smart TV with more than 100 channels. Something did change with the well water and it started leaving a film on the dishes, this is being addressed. The dishes were cleaned before this guests arrival. The furniture was also cleaned and polished. The only upholstered piece, the sofa, had been cleaned the month prior to their arrival, and a cover was placed on the entire unit. It is now being replaced. The canal is as pictured. It is a small canal, but navigable with a small boat or kayak. The dock is being enlarged with a floating dock. Previous renters have utilized the dock with no complaints. The backyard has a large, beautiful paver porch with nice outdoor furniture and grill. Beyond the paver porch is a large cement slab with a hammock, chair etc, and is decorated with a nautical theme (not piles junk) These renters did pile the large hammock and stand on top of everything creating a pile.
There is a shower mat in the bathroom, they purchased mat for inside the tub and are the first people we have ever had complain. None of these complaints, with exception of TV, were ever made during the term of their rental or we would have addressed them