8/10 Good
Christine K.
15 Apr 2024
Liked: Check-in, communication, location, listing accuracy
Great house + not managed nearby(?) = Stressful trip
The house itself and location are great. Unfortunately, we just had issue after issue that I think would be resolved if someone checked on the house prior to arrival. There was a big snowstorm ~3 days before & the drive wasn't plowed (~16 inches of snow) so we stupidly tried to get through and our car got stuck halfway, blocking it for the other cars. Eventually we were able to push the stuck car out. The plow person surprised us by showing up at 10 pm that night so a bunch of us had rush out to reverse the cars and wait on the road. The other stressful issue for everyone was the house's heat not working. It took us maybe an hour to realize it wasn't turning on / getting warm and then another hour for the homeowner to get back to us after texting, calling, and messaging on vrbo. We were thankful the owner was able to have a plumber arrive to help us a few hours later (after we spent an hour or so looking for a key to basement / in the basement guessing which reset button to touch). Unfortunately, because the house was then working in overdrive to warm up the oven couldn't get hot enough to cook our dinner that night (frozen pizzas) so that took some improvising. The cleanliness issue was dozens of dead and dying flies in the bedrooms, upstairs bathroom, and living area that I cleaned up throughout the trip. Luckily for kid's promised movie night we had an ipad because TV remote didn't work. Any trip with little ones and elderly parents can be stressful but this was extra.
Christine K.
Stayed 2 nights in Apr 2024
