Locked out at midnight
Booking this property was very easy. Unit is clean and very cute! We were given a code to a lockbox to get in the unit and it worked when we first arrived. We then left and came back later in the night. We couldn’t get into the unit with that same code. We contacted the owner/staff who tried to talk us through opening it for an hour! Turns out that the lockbox has a fab in it that you use to open the door. It was never mentioned once that you need the fab and we didn’t need it the first time we entered. It was a big pain. Directions to enter the unit need to be more specific and the staff needs to be more knowledgeable on the process in order to help people if they have questions. We wouldn’t stay here again and I’m hoping for a refund.