2 Bedrooms, 1 Bath, Sleeps 5
TurnKey Vacation Rentals
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
A foot of snow in the driveway on arrival, so, had to wait an hour for the snowplow so I could park. Note the large set of stairs going up to cabin - these were not shoveled either ( though I notified them of that when I arrived). And no snow shovel provided. So I found a little spade shovel and did it myself. The next afternoon they brought by a snow shovel. Space heaters must have blown out the fuses, so fridge dead overnight - lost much of my food. Unable to find the fuse box, so had to call multiple times to get a handyman out. The one Toilet clogged, and no plunger, so went hours without a toilet with young children - that did not turn out well ��. At that point I mentioned that I felt maybe they could reverse some of the charges. The fellow on the phone said several times if I wanted to get “paid for” the toilet as well then I had to wait till the plumber got there to look at it. How humiliating - first to have to ask in a scenario that anyone in hospitality would know that a comp is due, then to have him answer like that. He said someone would contact me to discuss remuneration after the plumber came out. (No one ever called back). I paid about $1500 for a five night stay and this is how I am treated. Advise to management company: act like you know you have guests coming: an old cabin like that needs heaters rated for the old electricity, instructions for the fuse box should be put out, leave a plunger for the old toilet and plumbing, and a snow shovel so a guest can make the stairs safe for her family. Put out more than 2 tiny shampoos for a group of three spending 5 nights, make sure all the owners toiletries are out of sight. And for goodness sake, if you are going to “auto-send” a text message after every phone call that ends with “we will be updating you shortly”, please have the courtesy to actually update me, even once.
Thank you so much for leaving this review. We are sorry to hear about the issues you experienced and for any inconvenience this caused. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send someone out to repair the tripped breaker, the clogged toilet, and the snow removal within hours of receiving report of them. We are so glad you called our 24/7 guest hotline to report these issues. Thanks again for your patience and for being great guests. If there is anything else we can do please let us know. -The TurnKey VR Team
Fantastic cabin in a great location!
Super cozy log cabin and pet friendly! Ideal location between Snow Summit and Bear Mountain as advertised. Perfect weekend getaway for us. The cabin is on a quiet street and perfect for a small family. Will be back to enjoy the large deck again!
It was lovely!
Absolutely loved the cabin. My children did not want to leave. Thank you!
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
It was peaceful and my children absolutely loved it.
I loved this place! So cozy and near everything.
Very happy with our stay here. Super clean and comfy. Close to all the shops.... but tucked away for quiet nights. We were able to take our pups too who spent most of their time playing in the backyard. The spacious front porch was perfect for drinking coffee or bbq’ing. Would definitely stay here again.
I have been to Big Bear many times and this is the best place I have stayed at. Close to everything. Cozy. Our pups loved the backyard. Will definitely be coming back.
Thank you for a great experience.