2 Bedroom/2 Bath Renovated Condo with view of Mauna Kea.
Why Scott Nelson chose Kohala Coast
Fantastic location, across from the Beach and between the Marriott and Hilton Resorts.
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
an OK-ish property for the money, poorly managed
That was our 10th trip to Hawaii and 6th - to the Waikoloa area (we love it). We are a family of 4 with 2 teenagers so our experience can definitely be counted on.
Location to price - 3.5 stars: you can find more than a few properties (same or better) in the same Waikoloa Beach neighborhood in the same price range. If the timing of your search is right - you can find cheaper at a better location.
Unit itself -- 2 stars -- *not as described* as of the date of this writing January 10, 2019 -- it can sleep 5 only if you make a trip to Kona (45 mins one way) to buy pillows and a duvet for the cot. Otherwise -- you have to get inventive like our daughter did and use beach blanket/towels/etc. to survive - it is good she is used to camping.. but what if she were not?
To add upon it -- the central lighting fixture above that dining table -- does not work due to an electrical issue. The owner's advise to use the floor lamp instead -- was a joke: there is a reason why dining rooms/nooks have lights above the table and we now understand it!
Also -- every morning we were greeted by ants in the kitchen who were eager to help to consume food left on the kitchen counters overnight.
Also -- all the three pans in the kitchen are scratched terribly.
Also -- be ready to remove puddles in the master shower after each use since water flows freely under the shower door out to the bathroom floor
Owner/communication with the owner -- 2 stars. Not 1 star because he does respond. The responses we find obnoxious and arrogant: if anything is missing or defective like described above and we ask toget it fixed/replaced: "That's more than enough for 4 people"... "I do not feel like more than one pillow is a necessity" .. etc.. To put things into perspective: we have rented vacation properties on Hawaii and around the world and nowhere did we see 4 pillows (more like "sleeps 2") for "sleeps 5" places. Kitchenware is a known dispensable, wherever we find scratched pots/pans and ask for replacements - those were provided within a day no questions asked. But the most appalling we find the way Scott communicates with his customers -- he is NOT using management company to manage the rental while he is on the mainland. So cutting the costs would be at the expense of renters. Be ware of his advices to go shopping to Kona if you need a missing essential! You may get reimbursed but will waste most of 1 day of your vacation.
Advice - better find a managed rental for the same $$!
The renter left the unit in deplorable condition. Unfortunately I didn't have a damage deposit set up and perhaps that is why they left it in the state they did. Lesson learned.
The Renter was looking for a freebee, simple as that. He basically "demanded" multiple pillows and wanted them "right now". If I had given him a discount, he said he wouldn't write a bad review. Simply a shakedown by someone who is used to getting things for nothing. The guest the week before had no problems. I offered to purchase more pillows and a new frying pan if he would pick them up as I felt they weren't necessary. It obviously wasn't that big a deal because he never responded.
Kona is a 45 minute drive, so I'm not sure how you waste a day to pick up something that he himself considered "essential".