Your Leavetown Team
Pool / Spa
Minimum age of primary renter:18
Very nice condo in convenient location, but it wasn’t what it was advertised to be.
Let me first say that this was a very nice, updated condo. It was also very convenient to the lifts and restaurants. The locker off the lobby for snowboards was also nice as was the heated parking garage.
I was frustrated from the beginning because this listing advertised a king bed and a balcony. This condo had neither. My 22-year-old daughter and I both had to sleep in the queen bed. It was too small for us, and the mattress was most uncomfortable. The sofa bed was worse. Had the listing been accurate, I would have booked a different condo with a king bed.
It was hot in the condo, and as low as we turned the thermostat, we could not get it cooler. There was no balcony and we could not get the windows open.
I also requested a condo away from noise, so they put us right next to the elevator. We are not early risers and wanted to sleep in some, but we were awakened by people waiting for the elevator talking, laughing and stomping around in their boots.
Other minor points to note:
This condo was very small
There was no ice maker
There was one towel bar in the bathroom and nowhere else to hang towels
There were no clothes hangers with clips for hanging wet ski pants
There were two nightstands with two small drawers for clothes. My daughter and I had clothes everywhere, even sitting on the kitchen table.
The only hairdryer was mounted on the wall in the bathroom, so you couldn’t take it in another room to dry your hair while someone else was in the shower. I called for a hairdryer, and they brought me another wall mount hairdryer, so I dried my hair in the bedroom with the wall mount base hanging down.
Very picky on my part, but the bathtub edges were sloped, so shampoo, soap, conditioner slid into the tub. New shower walls usually have inset areas for these items.
Again, this was a very nice unit, and I would stay there again if I were by myself, and the mattress was replaced. My real issues were with the VRBO false advertisement about the bed and balcony. I will also point out that the listing was changed as soon as they heard from me.
Thank you for your review, Marie. We are glad that you had an overall nice stay in Keystone and were satisfied with the location of the condo and the amenities of this property. We are really sorry that your unit wasn't what you expected and that it had a queen bed instead of a king. As you mentioned, we have since updated our listing, and have sent you a refund to apologize for the inconvenience. We will definitely forward your comments about the other issues that you had to the on-site team, so that they can look into it and make any improvements necessary. We do hope that you have some fond memories of your time in Keystone despite these issues. Best regards, the Leavetown team
Located in Colorado's Rocky Mountains, Keystone offers an expansive amount of terrain for all of your vacation needs. Enjoy incredible lodging, amazing dining and luxury spas. The winter months call for world-class skiing and snowboarding, sleigh rides, night skiing and sliding across the 5-acre ice skating rink During the summer, play a round of golf, enjoy scenic lift rides, try your hand at fly fishing or go horseback riding.