Pool / Spa
100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Big Group Budget Rental
We stayed at the property for 5 nights and it is a low budget rental property that was located within a 5 minute drive of the Mountain States Convention Center for which we were in town to attend. While inspecting the house during check-in we noted the air conditioning was not working, the exterior windows were open, and the inside temperature was 83 degrees! Second disappointment is the listing advertises a hot tub, but it was filled with murky green water and in an unusable condition. Perhaps this is more of a winter feature, but please advertise it this way. The lighting and work space in the kitchen is poor due to the ceiling fan light doesn't work over the kitchen table. There were spiders and beetles inside and needs better pest control having one of these crawl on you during the middle of the night is not the kind of entertainment one wants. The first two nights/days the air conditioning was broken and it took several messages to the owner to get it resolved.
I contacted the owner right after checking in and they were responsive, but didn't believe that the AC was not working as it was functional before. After running it for 6 hours the inside increased in temperature from 83 deg to 85 deg, not a good sign. We had to purchase box fans from Walmart and run them overnight bringing in cooler outside air which helped and lowered the temperature to 75 deg by morning. Apparently the owner stopped in that 1st morning while we were away and assumed the AC was functional because the inside temperature was 75 deg. This is interesting to note because I had already contacted them to tell them we used box fans to lower the temperature overnight and that the AC compressor wasn't working and could potentially be the capacitor. When we returned at 7 PM after working all day to setup our event in the 100 deg heat at the convention center, the temperature was back to 85 deg and we were very disappointed. This was miserable as there was no relief from the heat. We used the box fans for the second night of hot inside temperatures and by morning it had cooled down to 74 deg. This time the owner sent a repairmen to fix the AC and guess what it was the capacitor! Once that was replaced the AC worked well for the remainder of our stay keeping the house nice and cool. The kitchen refrigerator and washer leak water. Towels provided, but not wash cloths. Kitchen well stocked. Wi-fi not functional/no code.
Positives: low cost and close to MSCC
Place only clean on the surface
The first time we walked in the house, there was a cigarette smoke odor that greeted us. It looked like someone in the past had smoked in this house and the smell was still there. On the surface the house is clean but when you look around more, you'll realize that it is not. Here are just 3 things that concerned us:
1. Under the sink in the basement was a candy that was totally torn apart and left there.I took a picture of it so that we don't get blamed for it after we leave. It makes one think about who or what did that and just left it there, and why did the cleaners not see that?
2. The comforter (green) in the master bedroom in the basement has not been cleaned in a long time. We saw numerous blood stains on the underside of the comforter. It was gross... needless to say, we did not use it. We also took a picture of it.
3. There was a towel that had not been washed that was folded and put in with the other clean towels. We know this because that particular towel stunk really bad. The other towels also smelled mildewed.
4. The place was dusty.
5. The bathroom wasn't cleaned well.
We were not looking for these things, but they were obvious as we did an initial check when we got there.
Thanks for staying with us and your review, appreciated ! This house never been smoked in - may be some of the quests used some odors and we have not had any issues addressed to this matter before. As of the other concerns I'll definitely address it those to my cleaning crew. We used the same team for two years and usually have 4.5 or higher rates before - possibly this time they didn't do a great job and thanks again for brining such to my attention. Sincerely, Nick
Salt Lake Trip
The home was comfortable and adequate for our needs.
Thanks Daniel for staying with us!