House, 5 Bedrooms, 3 Baths, Sleeps 16
- English, French, German, Spanish, Portuguese, Italian
Pool / Spa
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Filthy pool, outdoor area, no propane, broken ping pong and corn hole
Pool was green with trash, spa unusable, outdoor eating and game room filthy, never cleaned! Cleaners (for an extra hour after we arrived) were still there at check in and I asked them to clean outdoors and they didn't. Communication about the pool was frustrating because they admitted it happened all the time, but that running the filter all the time was expensive, and the pool guy only comes once a week. The house was amazing, the management and upkeep, appauling.
Glenna, thank you so much for taking the time to share your feedback following your stay. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We are glad we were able to come to a resolution for you. Our local manager has increased the frequency of scheduled pool maintenance and is currently restructuring the housekeeping procedure to better serve our guests.
Had a good time,
House was misrepresented a little
We are very sorry to hear about the experience that you had in our home and we do sincerely apologize. We want to express that this is not a typical experience that our guests have. Please give us a call to elaborate on your concerns.
Great place, but misleading
The hot tub was freezing cold, so unusable. Ping pong table was broke. No propane for BBQ. Had to go buy towels.
We appreciate your feedback, Jake. The hot tub heater has been fixed, housekeeping has restocked their towels, and we delivered propane to you during your stay. We do apologize for the oversights and maintenance issues and hope to have another chance to impress you in the future!
Excellent Rental Property
Very central location with all the things you need for a successful vacation to Arizona. A+ rental.
Terrific house for multigenerational family
Great layout, plenty of room to spread out and fun for all ages. I would stay here again.
It’s everything you see in the pictures and more! Thanks for having us!!