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100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Holiday from hell, building site next door. Villa ill-equipped & in need of desperate maintenance
We had the holiday from hell with a fully operational building site metres from boundary where the owner has sold land for a new build.
There is no air conditioning and even the fans did not work. Dishwasher was broken and full of stagnant water upon our arrival. Place was not clean and despite paying for a cleaner nobody arrived during our fortnight. The owner harassed us from
day one for extra cash saying we had to pay for half the villa (which we had paid in full via the platform), she wanted cash for WiFi which we foolishly gave her, more for more eco tax (which we had paid via platform), €100 euros towards a new dishwasher (which was broken when we arrived!), never have we felt more stressed and felt that we have wasted thousands of pounds of hard earned money than on this holiday. What was utterly unbelievable was the owner simply did not care and had no intention of putting anything right. Home Direct assure us they will be removing her listing from their platform and we have come home to find we also have missing jewellery.
The tennis court does not even have a net and has been cut off at the end where there is a new boundary, if you were 10 people staying there wouldn’t be enough crockery and glassware and the towels and bedding are old and threadbare. The bathroom taps leaked and shower head fell off. Again the owner was not interested. She sent out a technician with the new dishwasher and he was both embarrassed and awkward and said “everything is old”, he admitted that the occupiers before us had had to have the new fridge as even that did not work.
Our advice is to stay away from this property. We are now pursuing claims for harassment and fraudulent misrepresentation.
Only possible star that this villa can be given is for its location and proximity to Alcudia and the best beaches on Mallorca.
Maison vétuste et mauvaise expérience
La maison n’est pas sécurisée pour les enfants. Les terrasses n’ont pas de barrières et des cactus se trouvent en contrebas
L’annonce stipule un terrain de tennis mais le terrain est totalement à l’abandon, sans filet et le terrain est fortement abimé
Sur l’annonce nous pouvions lire une chaise haute. Il n’y en avait pas. Après de multiples relances, nous avons pu en avoir une au bout de plusieurs jours. Il manquait des pièces et nous n’avons pas pu l’utiliser.
Nous avions convenu d’avoir deux lits bébés pour les enfants, mais nous n’en avons eu qu’un seul. Pour avoir le deuxième, nous avons du payer 5 euros par jour, alors que c’était gratuit à l’origine.
Il était extrêmement compliqué de contacter la propriétaire pour la maison. Elle mettait beaucoup de temps pour répondre et parfois ne répondait même pas.
La maison est vétuste, l’équipement est très réduit. Un des ventilateurs était en panne et personne n’a voulu nous le changer.
Coupure électrique après un orage. Nous avons relancé le compteur ce qui a déclenché les chauffages. Aucune fiche d’information pour réparer ça, nous avons du nous débrouiller seul.
Le sèche linge ne fonctionne pas non plus.
Il n'y avait rien pour nettoyer la maison.
Le seul point positif de la maison est son positionnement proche d’Alcudia.
Veraltete und lieblose Einrichtung.
Magere Ausstattung. Probleme mit Elektrik und Kühlschrank.
Moderately villa with overdue maintenance
The villa is suited in a nice en quiet area of Alcudia, 5min behind the old center.
The quality of the house is moderate. Its not properly maintained especially when compared with the rental price. For example: no normal functionating hot water during our stay, bad mattresses, door knobs which fell of in the kitchen and no curtains on the above bedroom.
The playground is nice. But the attributes like rackets and nets are in need of replacement.
Summary: outside and environment nice but the quality in relation to the price not in accordance.
The problem with hot water was fixed when I realised that it happened, in the best possible way, the plumber came inmediately, and I was in contact every moment with him, trying to fix the problem in the faster way.
It was a particular problem that it was solved.
I respect your opinion about everything, and we are working to improve all the details that you mentioned in the message.
NICE VIEWS OVER THE SEA AND SPACIOUS HOUSE
When we arrived at the house we were welcomed by the owner of the property. After an extensive tour and presentation of the house we immediately felt at home.
The house is located in a quiet area, surrounding by the nature, with a private pool, barbecue, huge terrace where we have spent most of the time.
The house is very nice with a beautiful seaviews. It has everything for children with a play area, tennis, basketball. They enjoyed a lot.
The house has everything from a dishwasher, microwave to washing machine to make your holiday comfortable.
Outside the house is a spacious terrace with dining area including BBQ, deckchairs
If you have rented a car you can park it on a designated parking space.
We have had a wonderful holiday (two families with children) and we can fully recommend this place for your holiday. We found ourselves as a home.