1 Bedroom, 1.5 Baths, Sleeps 4
Minimum age of primary renter:25
Not a very smooth process
We have been staying in the Winter Park area for over 20 years and most of the time we use VRBO for our stay. I am not sure if their process has changed or just this specific unit.
We received an email stating that we needed to pre-register. This entailed filling out another form including our CC information even though we already paid for this unit. The day before our arrival we received another email stating that they would send us another email with the key code and number of the unit we were staying in unless it was not a keyless unit. We didn't receive anything else so we were not sure. We were given 2 different addresses with no explanation. We arrived where we were renting and had to find a maintenance man to ask where we were supposed to go. It turned out that we needed to go to the other side of town to a different property to check in. This is a very new process for us and super confusing. We were then told that we had to return the keys by 10 on the checkout day. I said that I thought checkout time was 10 so we might not have the keys across town by then to which they said that we would probably get a call if they were not turned in. When we went to checkout there was a line and instead of just dropping the keys we had to wait so they could find our paperwork (which they never did).
The unit we stayed in was in a great location but very outdated. Also, when we went to cook on the stove top there was something on the burner that started smoking and left a terrible odor in the unit for the remainder of the day.
I have never had a bad experience with VRBO or the condo group that we stayed at so I am sure we will try it again, although we would not choose the unit that we stayed in. Hopefully the process will be more clear the next time as well.
Thank you for your review and feedback. We are sorry that there were misunderstandings and you incurred difficulties with our check in process. This is a new process for us as well. We hope that you will accept out apologizes and consider staying with us again at one of our other vacation rentals