- English, Japanese
100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Never doing this place or VRBO again
Let me start off by saying this was the worst experience ever, I came here at around 9pm tired from traveling 18 hours I ended up staying at a hotel. And no I did not get my money back. They earned free money off me when I didn’t stay one night in this place. Be warned.
first off the place is extremely small!
- So cramped you can barely move the bunk bed blocks the way out to the balcony and you have to physically move it to be able to open the door
- The couch/bed has internal stains on it from overuse, the owners tried saying their cleaning crew didn’t tell them about the stain but it’s because it’s old stains that they never removed and are used to seeing
- the kitchen is small and Dusty thinking one of these was a cupboard I tried opening it and a whole chunk of wall that came off and dust fell on me and it turned out to be some strange storage thing, the bathroom was old and worn out
Now for the owners, I was traveling solo and I told them I didn’t want to stay here because I didn’t need 3 beds they told me the room would be arranged for one person. I thought that implied taking out the bunk beds but no they left me a huge metal bunk bed with no bedding that was their idea of “one person” type of arrangement
Tired, weary and frustrated of what I saw on my first night I was forced to book a hotel immediately and leave, because even though the owners said I didn’t contact them in time. they would take around 7 hours to reply to me regardless. Not an assumption but a fact based on our other messages.
Hello Ashley, I'm sorry to hear your version of events was so negative, however I wish you would not go so far to distort down your experience.
As with any hotel-like establishment, you cannot cancel after you checkin and expect to receive a refund because you didn't [like?, expect?] the room after booking months in advance. The room in its entirety is displayed in the photos and described in the description, and we made no mention of, nor did you specifically request to us any modification of the room itself. Your misinterpretation of communication (that frankly didn't even happen, upon review) lead to a false expectation of the room that did not match what we advertise/describe.
In Tokyo, All housing is small, especially compared to places like America. Any Airbnb or Hotel you stay in at this price range is going to be roughly this size. Unfortunately size is an aspect of the room we cannot easily change.
You mention issues with the cleaning quality, however we went in immediately following to evaluate and did not see any stains on the sofa, buildup of dust, or any issues with the cleaning quality. We have each room professionally cleaned and linens and bedding switched out by supply from our linens provider after each guest. Furniture items, such as the Sofa bed cover, mattress covers, pillows, etc., to the best of our ability, is swapped out and cleaned every few months at maximum. We hold cleaning to a very high standard.
In Addition, We do have a clear refund policy that states cancellations must be made 7 days prior to checkin to receive a refund.
Any time there is a genuine issue with a room or guest experience, we will look for and immediately offer an alternative room or set of rooms as an alternative to your reservation, and if there is significant inconvenience as a result, we do offer 1 night's refund. If we cannot provide an adequate alternative, then we will issue a full refund. Unfortunately you did not provide us with a chance to offer an alternative solution for you. In the first message you sent us that gave us any hint of dissatisfaction, you mentioned you had already left and had other accommodation. We did have other, neighboring units that we would have offered you as an alternative.
Over the past 2 years, we have hosted over 300 reservations, maintaining an over 4.8/5 star overall rating. This is the first and only 1 star review we've ever received. Although this was stretched pretty far to try to get it that low.
Clean basic apartment
A clean basic room. Hopefully by the time the next people arrive he will of replaced the shower curtain that clings to you. There was a problem with the bunk room we reserved so instead we had a double bed and futon which gave us no walking room. At least we weren't cancelled.
As a foreigner just learning the JR rail pass I didnt know this was on a non JR line and we had to pay for an additional ticket every time we went anywhere.
If you want to stay in a quiet residential area in a clean but small apartment this is fine... nothing special just average.
Small but clean.
1) Washer & AC work great. Thank you
2) The room is a bit crammed per US standard, but it is clean
3) Very quiet area, and convenient with easy access to food
4) Recommending a change to the shower curtain, too thin and it's sticking to your body during and after a shower
5) Recommending a walkthrough at check in, and/or a property manual how to operate the equipment. Renters may not speak or read Japanese.
Thank you so much for your feedback and for being a wonderful guest. I will take your last 2 points into account as quickly as possible. It is my mission to improve consistently improve my guest experience and provide great value for guests with my units!
I am grateful for the opportunity to have been your host, and hope you will choose my units again if you ever come back to Tokyo!